cgi-sys/suspendedpage.cgi: What Does It Mean?


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The Computer Gateway Interface (CGI) is used to form a seamless connection between your website and external software. While CGI is widely used when it comes to processing user requests on the web, many website owners have faced the dreadful “cgi-sys/suspendedpage.cgi” error warning. This error suspends your web hosting account until you resolve the core issue.

What possible reason could there be for this suspension and how can you get your account back? Let’s dive a little deeper to find out!

What Is The cgi-sys/suspendedpage.cgi Warning

The warning “cgi-sys/suspendedpage.cgi” generally means that your account has been suspended either by your hosting provider or by the Web Hosting Manager for some reason. Furthermore, it might be due to the use of an unwanted Computer Generated Image (CGI) script in presenting your website.

You’ll also be displayed this warning if you have been caught violating the terms of your hosting provider or if you just happened to suspend your site accidentally. Furthermore, it is also possible that the server has just gone down, and displayed the “cgi-sys/suspendedpage.cgi” warning message.

In this case, there’s nothing you can do other than waiting for the server to come back online. Either way, you will not be able to access your site as long as this warning is shown.

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How To Fix cgi-sys/suspendedpage.cgi

If you have been greeted with this dangerous-looking warning and have no idea what to do, here are a few things you can try to get your site back online:

  1. Fixing The Warning On Your Own Server

If you are running the site on your own server, the problem becomes quite simple as all you need to do is tinker with the setting of your server and you will be good to go. You should start by logging into the Web Host Manager (WHM) and start checking for details there.

The Web Hosting Manager will allow you to take a look at all the hosting servers and resources available on it at that time. Look for the site that is showing you this error message and reactivate the banned account from there. You might have banned your own account by accident when banning some other accounts.

  1. Fixing The Warning On A Paid Hosting Server

If you are using a local service provider to host your websites rather than hosting your server yourself, resolving the “cgi-sys/suspendedpage.cgi” error might take longer and be more of a hassle. This is because the commercial service provider could have banned your website by accident, leaving you with no authority to unban your website yourself.

On the other hand, it is also possible that you may have been in violation of some guidelines provided by your service provider which has resulted in your site being taken down. In either case, you will need to contact your service provider and let them know about the issue.

In the case of an accidental ban, they may unban you instantly while if you’re in violating their guidelines, getting your service providers to remove the error may be a hassle.

  1. Other Checks

If your website has not been restored even after contacting your service provider or reactivating your account through the WHM, there are a few quick fixes you can try that might be causing the issue.

The first thing you can do is check your “public_html” file in your file manager and see if there are any wrong CGI scripts present there. You can check the error logs for your website for an error stating “Premature end of script headers”. The exact CGI script that caused the “cgi-sys/suspendedpage.cgi” prompt will be located right below the error line.

Apart from that, you can also try clearing your browser cache to remove any conflicting cache data which may be causing the “cgi-sys/suspendedpage.cgi” error. Another fix would simply be to see if the server you are connected to is still online in which case.

You can check this by simply trying to load up your website after resetting your browser cache; you won’t be able to load the website if the server has gone offline.

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The “cgi-sys/suspendedpage.cgi” error prompt might seem to be an incredibly complicated one but once your look deeper into the issue, you will find that it can easily be solved by simply tinkering with the WHM or just contacting your service provider. Nonetheless, it is nothing to worry about if you have been adhering to the guidelines provided by your service provider.