Heart Internet Reviews 2022, WordPress Hosting and Customer Support

Heart Internet Reviews Logo
  • Editor Rating
  • Rated 4 stars
  • 80%

  • Heart Internet
  • Reviewed by:
  • Published on:
  • Last modified: July 1, 2018
  • Speed
    Editor: 85%
  • Uptime
    Editor: 84%
  • Pricing
    Editor: 80%
  • Support
    Editor: 86%

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What is Heart Internet Hosting?

If this is the first time that you are searching for hosting or are planning to create your first website, let me explain it to you in simple words. Heart Internet hosting or any other hosting service is required when you need to put your website on the internet. When you create a website, be it a personal blog, forum, e-commerce store or a business website, you need a hosting company that will host your website files and databases.

A hosting company, like Heart Internet hosting, offers a variety of hosting plans to suit your needs. You need to pay a monthly or annual fee for the hosting plans and renew the plan when they are about to expire. As this Heart Internet review might be viewed by people who do not know much about web hosting, I will try to keep the language as simple and clear as I can.

Heart Internet Homepage
Heart Internet Homepage
Server LocationLeeds
  • Web Hosting
  • Premium Hosting
  • WordPress Hosting
  • Reseller Hosting
  • Domain Names
  • SSL
  • Email
  • Servers
  • Cloud Hosting
  • Dedicated Hosting
Unlimited WebsiteAvailable with Web Hosting Reseller Plan
Unlimited Storage and BandwidthAvailable with Web Hosting Home Pro, Business Pro and Reseller Plan
Domain HostingYes
Linux HostingYes
Windows HostingYes
WordPress Optimized
Magento Optimized
PHP HostingOptimized
e-Commerce HostingOptimized
Email HostingYes
SSL Support
  • Simple SSL Available at £49.99/Yr
  • Standard SSL Available at £149.99/Yr
  • Extended SSL Available at £249.99/Yr
Dedicated IPNo
Free Site MigrationNo
Free DomainNo
Domain Privacy Protected£5 Per Domain Per Year
Money Back Guarantee30 Days
24/7 Support
  • Live Chat
  • Telephone
  • Email Support
  • Control PanelOwn eXtend Control Panel System
    One-Click InstallationYes
    Website BuilderNo
    Automated BackupDaily Automatic Backups Are Available
    Content Delivery Network (CDN)No
    Security Features
    • DDos Attack Protection
    • SSL Certificate
    Payment Methods
    • Visa
    • MasterCard
    • Debit Card
    • Credit Card
    Endurance International Group Network (EIG)No
    Social Profile

    Heart Internet Hosting was established in the year 2004 in the UK. Since its inception, the company has won several awards for its services, like shared hosting, dedicated hosting, and VPS. Moreover, the company was also felicitated by PC Pro for being the Best Web Hosting Company in UK 3 years in a row from 2013 to 2015. Yup, for three straight years!

    With all these great awards and felicitations, you might be already preparing to visit the website to pick a hosting plan. But wait! Read this complete Heart internet review before making a decision. While it does look like Heart Internet hosting is perfect, affordable plans, thousands of customers and amazing customer service, things are not as good as they appear.

    I don’t want to diminish your excitement of getting your first website hosted nor am I against the company. However, trust me when I say things are not as good as they appear. While some of the things about the Heart Internet web hosting are indeed pretty great, some of them are far below the levels that such a popular company should maintain.

    Everything good and bad about Heart Internet will be discussed in detail in this Heart Internet hosting review.

    Heart Internet Reviews on Hosting Plans and Services

    Heart Internet is well-known, especially for its VPS hosting plans. But apart from those, a lot of the Heart Internet reviews mention that their shared hosting and dedicated hosting plans are also amazing. Let’s see the plans offered by Heart Internet hosting.

    Heart Internet Reviews on Shared Hosting Plan

    Heart Internet Heart Internet shared hosting plans are divided into four categories – Starter Pro, Home Pro, Business Pro, and Reseller. While the features offered in the Starter Pro are pretty limited, you should at least go for the Home Pro if you are serious about your website or if it is a business website.

    However, the thing worth noticing is that the Home Pro plan is offered at £8.99/month excluding the 20% VAT. If you ask me, the features offered in this plan when compared with other famous hosting companies, Heart Internet’s plans are on the average side. If you are a person who doesn’t mind paying more to get better services and features, then Business Pro plan might suit your needs.

    Heart Internet Shared Hosting Plan
    Heart Internet Shared Hosting Plan

    Heart Internet Reviews on Premium Hosting Plan

    The Premium Hosting Plans are nothing but semi-dedicated hosting plans in which a lesser number of websites are hosted by a server. These premium plans are a bit more expensive as well. The good thing about them is the uptime which the company guarantees are 99.99%.

    But it is a tall claim to make, and if you go through the Heart Internet reviews on the internet, you will see that this is not true. I will talk about it later in the uptime performance section.

    Heart Internet Premium Hosting Plan
    Heart Internet Premium Hosting Plan

    Heart Internet Reviews on VPS Hosting Plan

    Cloud-based virtual private servers are good if you have a website which witnesses largely traffics around some particular seasons or events. For instance, if you have an e-commerce store that sells clothes, the traffic generally increases around the holiday season or when you have some sales on your website.

    At such times, you can opt for a VPS as per your need. Use the service as long as you want and then discontinue it when the traffic reduces. Heart Internet offers a total of 6 different VPS plans.

    Heart Internet VPS Hosting Plan
    Heart Internet VPS Hosting Plan

    Heart Internet Reviews on Dedicated Hosting Plan

    Heart Internet dedicated hosting plans include Value Range, Power Range, and High Power Range. These are highly secure dedicated servers that use the best server technologies of Dell and HP along with Intel Xeon processors. Dedicated solutions are recommended for business websites or e-commerce websites that have high traffic throughout the year.

    Nothing wrong with these plans and in fact, I am impressed with the Heart Internet dedicated hosting plans as they do offer amazing features.

    Heart Internet Dedicated Hosting Plan
    Heart Internet Dedicated Hosting Plan

    Heart Internet Reviews on Reseller Hosting Plan

    If you already have a hosting plan from some company, the chances are that the company might have purchased the hosting plan from some other hosting company at a lower rate. Trust me, this thing is pretty common in the hosting world. These plans are known as reseller plans.

    Moreover, there is also a possibility that the hosting service that you are currently using from some providers might be provided by Heart Internet as the company is pretty famous for its reseller plans. Heart Internet reseller plans begin at £39.99/ month, you can also get custom plans created exclusively for your hosting business.

    Heart Internet Reseller Hosting Plan
    Heart Internet Reseller Hosting Plan

    Heart Internet Reviews on Domain Service

    When you purchase a hosting plan, there are a number of hosting companies that offer free domain registration and don’t charge anything for the domain for a few months or even a year. However, Heart Internet domain registration is not free. You will be required to pay a yearly fee of £7.99 if you want a .co.uk domain, and £11.99 for .net and .com domain.

    While these are not the cheapest of domains, they are not the most expensive as well. I have seen much higher rates on other web hosting service providers.

    Heart Internet SSL

    SSL certificates are safety certificates which you should definitely opt for if you are worried about the security of your website. Heart Internet SSL certificates are offered and are divided into three categories – Simple SSL, Standard SSL, and Extended SSL.

    Heart Internet SSL
    Heart Internet SSL

    Heart Internet Reviews on WordPress Hosting

    It has now become a trend for every hosting provider to offer WordPress hosting packages. WordPress is now the most popular CMS. Heart Internet WordPress plan starts at £8.99/month. Their servers and hosting environment are fully optimized for WordPress. The Home Pro hosting plan allows only one website and has a limit of 10,000 mailboxes.

    If you need more mailboxes, then Business Pro or Premium Hosting can be a good choice.

    Heart Internet WordPress Hosting Plan
    Heart Internet WordPress Hosting Plan

    Heart Internet Reviews on Email Hosting

    Heart Internet also offers Hosted Exchange Mailbox service for £10/month. 30GB of mail storage, Microsoft Exchange 2010, syncing across multiple devices, etc. are included in this package. Heart Internet mailbox is hosted on the servers of Heart Internet and allows you to use all the features of Microsoft Exchange.

    If you are about to have a lot of business emails, then Heart Internet email hosting is worth considering.

    Heart Internet Email Hosting
    Heart Internet Email Hosting

    Heart Internet Reviews on Support and Customer Service

    It is very important for a good hosting company to make sure that their support is efficient, prompt, friendly and most importantly knowledgeable. The ticket-based system of the company is pretty great, especially when compared with the ticketing systems of many other hosting companies.

    The average response time of the Heart Internet customer service ticket system is about one hour and problems are solved when you send the ticket. Heart Internet help is also available in the form of a large database which is made up of hundreds or thousands of articles with useful information. I went through some of them and they are pretty helpful.

    Furthermore, Heart Internet also offers live chat facility for all those people who want to know about their services or hosting plans.

    #Trial 1 Prodigious Live Chat Support

    Customer support service of hosting company is important. The customers will never be satisfied if they are not providing the authentic and quick customer support. I decided to test the Heart Internet’s customer service on my own. I chose their live chat support and asked questions which I have in my mind.

    Robert was the representative who assisted me and responded my all queries so quickly. I got the answer of my first query in just 01.65 seconds. I was very surprised how fast and quickly he replied to me without any delay. I got a positive response from his side and he was having good knowledge about his company’s packages and other services, that’s why I rated him 9/10.

    Heart Internet Live Chat Support
    Heart Internet Live Chat Support

    Here is the full conversation:

    Mike Lee: Hi, my name is Mike Lee and I have few questions about the Heart Internet hosting services.

    Robert: Hi, my name is Robert and I work for Heart Internet Sales. How can I help you?

    Mike Lee: Is Heart Internet Hosting provides free SSL service? How about paid SSL solutions?

    Robert:  We do not provide free SSLs, but we do provide paid SSLs from £49.99 per year per domain.

    Mike Lee: How about Domain Privacy Protected Service?

    Robert: That’s paid at £5 per domain per year.

    Mike Lee: Is there any Free Site Migration Service?

    Robert:  We do not offer a migration service.

    Mike Lee:  Is Heart Internet Hosting offers Dedicated IP solution?

    Robert: No, it’s a shared server system and so can not offer that.

    Mike Lee: How many data centers Heart Internet has? What locations are these data centers/servers located?

    Robert: They are in Leeds, there are 5 of them

    Mike Lee: Can you please mention their names?

    Robert:  For security reasons, we do not disclose details of the data centers.

    Mike Lee: Understood. Any optimized hosting solution for e-Commerce hosting?

    Robert: We can offer VPS and Dedicated Servers where customers get root access to optimise the server themselves to suit their own e-commerce requirements.

    Mike Lee: Great 🙂 That’s mean e-commerce is optimized.

    Mike Lee: Is free domain included in the hosting plans?

    Robert: No, domains are extra, costs are listed on the website.

    Mike Lee: Any Website Builder tool offered?

    Robert: Not at present, but we will be adding that in the next month or two.

    Mike Lee:  Does Heart Internet offer a Content Delivery Network (CDN)?

    Robert:  Not at present.

    Mike Lee: Is Heart Internet Hosting is a part of Endurance International Group (EIG)?

    Robert: No, we’re not.

    Mike Lee: What type of control panels being used in both Linux and Windows hosting plan?

    Robert: We use our own eXtend Control Panel system.

    Mike Lee: What payment methods does Heart Internet accept?

    Robert:  Visa or Mastercard, debit or credit

    Mike Lee: No Plesk or cPanel is being offered by your company?

    Mike Lee: What about PayPal?

    Robert: We do not offer Plesk or cPanel on the shared hosting packages. We do not accept PayPal.

    Mike Lee: What are the security features that Heart Internet offers?

    Robert:  We manage all the servers for customers on the shared packages.

    Mike Lee: Is the server DDoS protected?

    Robert: Yes, they are.

    Mike Lee: Will Heart Internet back up my website automatically? Or I have to pay for it?

    Robert: We do daily images backups of all servers but customers can also take their own backups via the control panel.

    Mike Lee: Great 🙂 What platform is the Heart Internet using to support One-Click installation? Softaculous?

    Robert:  It’s our own in-house code.

    Mike Lee: Thank you for your time 🙂

    Robert:  Thanks for the chat. If we can be of any more help, email us on [email protected] or call us on 0330 660 0255

    Mike Lee: Have a good day ahead.

    Mike Lee: Sure!

    Heart Internet Reviews on Uptime and Server Status

    Uptime Stats

    As mentioned above, the company advertises on their website that their uptime is 99.99%. The Heart Internet uptime reviews available online are somewhat mixed, for more detailed information about the uptime stats, continue to read below.

    Heart Internet Uptime Chart
    Heart Internet Uptime Chart

    Uptime Stats – Target: 99.99%

    September 2017 – 100%

    August 2017 – 99.99%

    July 2017 – 99.97%

    June 2017 – 99.99%

    May 2017 – 99.92%

    April 2017 – 99.96%

    March 2017 – 100%

    February 2017 – 100%

    January 2017 – 99.45%

    December 2017 – 100%

    Heart Internet Uptime Stats
    Heart Internet Uptime Stats

    Heart Internet Company claims to provide 99.99% SLA uptime guarantee to their all clients. Hence, I planned to check their uptime and gathered their latest uptime stats of the past 10 months including September 2017. This company achieved their target in six months and in the remaining four months; Heart Internet was unable to achieve their 99.99% target. Uptime stats image is also attached above.

    Uptime performance of a company is important and if the company is not maintaining a good uptime, client will feel frustrated. The overall average of Heart Internet uptime performance was 99.93%, which is good.

    Note: Bookmark this website if you want to keep in touch with the latest uptime stats of Heart Internet.

    Server Response Speed Test

    Same like uptime stats performance, I decided to test the server response speed of Heart Internet because for a website, speed is very important. For this purpose, I pinged one of the website which is hosted on Heart Internet’s server and checked the server speed of the site through 8 different locations.

    I am impressed with Heart Internet’s hosting speed as I got an outstanding response from this company. I have also attached the image of server speed test result below so that you can check by your own if you are interested in buying hosting from this company. Overall rating of Heart Internet comes out with an extraordinary speed of A+.

    Heart Internet Server Speed
    Heart Internet Server Speed

    Good and Bad of Heart Internet


    • Unlimited bandwidth and storage with many plans
    • Useful and informative articles
    • Ticket-based support system is great
    • Great uptime performance


    • No free domain
    • No free site migration service

    Summary of Heart Internet

    Heart Internet can be a great hosting option if you are not looking for a bargain hosting provider. However, you are sure to find a number of flaws on Heart Internet. The flaws are somewhat balanced with some of their features and services. Most of the packages are on average pricing and the company offers many different types of packages.

    If you are someone who doesn’t mind spending a little more to upgrade, Heart Internet hosting can be a good choice.

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    • Speed
      Editor: 98%
    • Uptime
      Editor: 98%
    • Pricing
      Editor: 95%
    • Support
      Editor: 99%
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    • Speed
      Editor: 85%
    • Uptime
      Editor: 84%
    • Pricing
      Editor: 80%
    • Support
      Editor: 86%

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