iFastNet Reviews 2017, WordPress Hosting and Customer Support

2
Last Updated - October 21, 2017
iFastNet Reviews Logo
  • Editor Rating
  • Rated 4 stars
$17.99/year
  • 80%

  • iFastNet
  • Reviewed by:
  • Published on:
  • Last modified: October 21, 2017
  • Speed
    Editor: 82%
  • Uptime
    Editor: 80%
  • Pricing
    Editor: 78%
  • Support
    Editor: 79%

What is iFastNet Hosting?

iFastNet provides a wide variety of web hosting and domain registration related services at a number of price points suited to all budgets. The company has been offering quality services for some time and has built up quite a number of satisfied customers. Providing an interesting combination of a good feature set and competitive pricing, iFastNet is one of the top competitors to beat in the business.

With its innovative take on pricing and strong hardware resources, the company has been able to go toe to toe with many of the more established brands in the business. A strong and loyal customer base has resulted in widespread word of mouth marketing, which has led to consistent growth.

However, can a relatively new company handle this load, or will it burst under the pressure? Read the full iFastNet review to find out.

iFastNet Homepage
iFastNet Homepage
Details 
Founded2005
Server Location
  • US
  • UK
  • France
Services
  • Premium Hosting
  • Business Hosting
  • WHM Reseller
  • VPS Plans
  • Dedicated Servers
  • Register Domain
  • Shared Hosting
Unlimited WebsiteAvailable with Shared Hosting (Ultimate Premium) Plan
Unlimited Storage and BandwidthAvailable with Shared Hosting (Ultimate Premium) Plan
Domain HostingYes
Linux HostingYes
Windows HostingNo
WordPress Optimized
JoomlaOptimized
DrupalOptimized
Magento Optimized
PHP HostingOptimized
e-Commerce HostingOptimized
Email HostingYes
SSL SupportFree SSL Certificates (Let's Encrypt)
Dedicated IPYes, Available with VPS Plans
Free Site MigrationYes
Free DomainYes
Domain Privacy ProtectedYes, Free of Charge
Money Back Guarantee7 Days
24/7 Support
  • Phone
  • Ticket Support
  • Email
  • Knowledgebase
  • Live Chat (Own Clients)
Control PanelcPanel 11 latest version
One-Click InstallationYes, Through Softaculous
Website BuilderFree SiteBuilder
Automated BackupYes
Content Delivery Network (CDN)Cloudflare RailGun
Security Features
  • Free SSL Certificates (Let's Encrypt)
  • 24/7 Monitoring
  • Firewall Protection
  • SiteLock
  • Spam Filter Spam Assassin
  • Web Firewall
  • Hotlink Protection
Payment Methods
  • Credit Card
  • PayPal
  • WorldPay
  • 2CheckOut
Endurance International Group Network (EIG)No
Social Profile

iFastNet Reviews on Hosting Plans and Services

One of the iFastNet’s strongest suits is its wide variety of hosting plans for all budgets. Whether you are looking for a place to host a personal blog, a small business website, or enterprise level services, iFastNet has a plan for you. The sheer number of preconfigured plans provided by the company means that you can choose the perfect plan that is tailored to your needs.

It is too common for users to pay more for an expensive plan that they do not need. With iFastNet, you can pay for the plan that you need and not waste money on additional resources you have no need for.

iFastNet Reviews on Shared Hosting Plans

You can take your pick from a number of shared hosting plans. The Starter plan costs USD17.99 on an annual basis and gives you access to 250 GB of bandwidth, 5 GB of storage space on high-speed SSDs which are faster and more reliable than traditional hard drives, one free domain, and one add-on domain.

It also comes with the most updated version of cPanel interface software and Softaculous to help you create versatile web applications even without any prior knowledge or coding experience. The pricing is enough to conclude that this plan is obviously aimed at beginners and those users with small needs.

The strong resource package and bundled software show that the company is serious about offering an unparalleled experience to its customers, especially those who are particularly budget oriented.

The Super Premium plan costs USD 3.99 on a monthly basis and comes with 250 GB of bandwidth, unlimited storage space on high-speed SSDs, 6 free domains, 20 add-on domains along with the latest software. This plan is clearly geared at a high end from its bundled features if not the pricing.

This plan is aimed at business users who might require a lot of storage space for important media or for archival processes. Having bundled domains also means greater versatility and flexibility with regards to the websites for business use.

The Ultimate Premium plan costs USD 6.99 on a monthly basis and offers absolutely the most bang for your buck. You get unlimited bandwidth, unlimited storage space on high-speed SSDs, unlimited add-on domains and 21 free domains. It is obvious from this feature spread that iFastNet wants to attract its users to its most expensive shared hosting plan.
However, you should always buy a plan that is suited to your needs at the present.

iFastNet Shared Hosting Plan
iFastNet Shared Hosting Plan

iFastNet Reviews on VPS Hosting Plan

If you are running over your metered limits, you can choose to go for a VPS or virtual private server plan.

• The Economy plan costs USD 9.99 per month and comes with 30 GB of storage, 125 GB of bandwidth, minimum 512 MB of memory and 1 IP address.

• The Basic plan costs USD 19.99 per month and comes with 40 GB of storage space, 200 GB of bandwidth, minimum 756 MB of RAM and 1 IP address.

• The Entry plan costs USD 29.99 per month and comes with 50 GB of storage space, 300 GB of bandwidth, minimum 1024 MB of RAM and 1 IP address.

• The Standard plan costs USD 42.99 per month and comes with 80 GB of storage space, 400 GB of bandwidth, minimum 1256 MB of RAM and 1 IP address.

• The Ultra plan costs USD 55.99 per month and comes with 120 GB of storage space, 600 GB of bandwidth, minimum 1512 MB of RAM and 1 IP address.

• Finally, the Ultimate plan costs USD 65.99 per month and comes with 250 GB of storage space, 1000 GB of bandwidth, 2048 MB of guaranteed memory and 1 IP address.

Obviously, the more you are willing to pay, the more resources are provided at your disposal. It is important to note that while iFastNet does not have any setup charges, the storage is provided on hard disk drives and not on high-speed SSDs like you get on shared hosting plans.

iFastNet VPS Hosting Plan
iFastNet VPS Hosting Plan

iFastNet Reviews on WordPress Hosting

iFastNet WordPress
iFastNet WordPress

iFastNet offers close integration with WordPress. WordPress is the most widely used content management system with millions of users. The strong integration of WordPress with iFastNet services means you can run your new or pre-existing WordPress sites without any hassles whatsoever while experiencing superb performance.

iFastNet Reviews on Support and Customer Service

iFastNet maintains 24×7 customer service throughout the year. With its award-winning customer service and technical support, it is no wonder that iFastNet is generating so much positive press and rave reviews. With some of the best customer service ratings in the business, iFastNet has seriously invested in a good place.

Help documentation and contact details are also regularly updated. However, at the time of this writing, iFastNet does not provide live chat support.

#Trial 1 Quick Ticket Support

I wanted to test the ticket support of iFastNet as I heard a lot about their fast and professional customer support services to all individuals. For this, I visited their website and clicked on their support center. Another page opened where I have to create a new account or to enter the user name and password in case of their existing customer.

As I am new so I registered on their website and login my account. I created a new ticket on 18-oct 2017 (10:59 am) and wrote all questions which I have in my mind. I got a fast response from one of their support persons in just 6 minutes. I was really impressed and that is why I gave him 5 stars.

iFastNet Quick Ticket support
iFastNet Quick Ticket support

My full conversation with iFastNet customer support is given below:

Q: Is there any Free Site Migration Service?

A: Yes, we provide free migration service on our premium hosting plans

Q: How about Domain Privacy Protected Service? If yes then free or paid?

A: We free domain privacy protection service

Q: Is iFastNet Hosting provides free SSL service? How about paid SSL solutions?

A: We provide free valid SSL service on our premium plans (Lets Encrypt SSL)

Q: Is iFastNet Hosting offers Dedicated IP solution?

A: Dedicated IP address is only available on our vps plans

Q: Is GoDaddy’s Hosting is a part of Endurance International Group(EIG)?

A: No, we are not

Q: How many data centers iFastNet has? What locations are these data centers/servers located?

A: We have servers in the US, UK and France, most of our servers are in the UK. As a CloudFlare optimized partner, you can now in a single click enable CloudFlare with FREE Railgun. This free option is available to all of our premium hosting clients! Read more here: http://blog.ifastnet.com. Railgun usually costs $200.00 per month however it is completely free forever with our premium hosting!

Q: Will iFastNet back up my website automatically?

A: Yes, we back up all premium accounts every other day and keep 15 snapshots of the backups

iFastNet Reviews on Uptime Performance and Server Status

Uptime Stats

Similar to the company’s stellar record with customer service, server performance and reliability of iFastNet is top notch as well. With guaranteed 99.9% service uptime, there are no doubts about the reliability of iFastNet servers. Shared hosting plans all feature high-speed SSD storage, resulting in great performance and very little down time.

iFastNet Uptime Chart
iFastNet Uptime Chart

Uptime Stats – Target: 99.90%

September 2017 – 99.99%

August 2017 – 100%

July 2017 – 99.97%

June 2017 – 99.95%

May 2017 – 99.98%

April 2017 – 99.83%

iFastNet Uptime Stats
iFastNet Uptime Stats

Overall, iFastNet server uptime is trustworthy. As individuals can see by their own in the given above image, this hosting company achieved their target in 5 months out of 6 which starts from April 2017 to September 2017. Only in the month of April, this company didn’t accomplish their target.

From my own observation, I have seen many hosting companies who didn’t achieve their given target. For me it is satisfactory given that the uptime performance is above 99%.

Note: I update this iFastNet uptime stats regularly, do bookmark this page if you are interested in checking their uptime performance again.

Server Response Test Speed

I carried out the server speed test of iFastNet as one of my website is hosted on this company. iFastNet scored A(September 2017), which proves that iFastNet server is consistent. I pinged my website and tested the server speed of 8 locations which are US (W), US (E), London, Singapore, Sao Paulo, Bangalore, Japan and Sydney.

As seen in the given below image, it performed well in London. I am satisfied with their overall performance that’s why I rated their server speed as good.

iFastNet Server Speed
iFastNet Server Speed

Good and Bad of iFastNet

Good

  • SSD standard across all shared hosting plans
  • Latest software portfolio
  • Wide range of pricing
  • Strong customer service
  • Good server reliability

Bad

  • Do dot provide Live Chat support

Summary of iFastNet

iFastNet is a versatile web hosting service provider that offers some really compelling plans, especially with shared hosting. While its VPS plans are a bit lacklustre, they are still good when compared to the competition. With strong server performance and a good record of long-term reliability, iFastNet is a good choice in ways more than one.

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RatingRated 5 starsRated 4.5 starsRated 4 stars
Price$3.95/month$3.95/month$17.99/year
Criteria
  • Speed
    Editor: 98%
  • Uptime
    Editor: 98%
  • Pricing
    Editor: 95%
  • Support
    Editor: 99%
  • Speed
    Editor: 92%
  • Uptime
    Editor: 93%
  • Pricing
    Editor: 93%
  • Support
    Editor: 87%
  • Speed
    Editor: 82%
  • Uptime
    Editor: 80%
  • Pricing
    Editor: 78%
  • Support
    Editor: 79%

2 COMMENTS

  1. My experience with ifastnet has been a nightmare. They continue to Bill me year after year. I have cancelled my services they don’t care. They make no effort at giving you a way of contacting them. I don’t have access to the ticket support system which is the only way the listen to. But they ignore requested reset a password. This is fraudulent Behavior. I’ve suffered with this for years now. Never do business with these people

  2. The worst ever hosting. Before they worked good. But now they so bad, that I think that I have change my hosting after 6 years. During last year they downed my SQL without any notification and did not respond on my issue tickets for 12 hours and then they reload servers and told “all is working well, why are you complaining?”. Finaly they sent me invoice for early renew of domainn in Saturday and already in Monday they downed my website because I had no possibility to pay invoice in Sunday! So I paid it in Monday and asked them to renew my hosting and domain, but after 11 hours they told me that I still must pay. After that they told, that no, I do not need to pay, but I still must wait. Wait for what? They did not answer. Two years ago I paid twice for hosting and asked to return one of payment, they returned but downed my website… bcause it was unpaid. So I paid again twice and never got my money back . So they superfast in getting your money and newer help in making your website working.
    And it is not funny. They do not solving my problem, but when I am opening new ticket – they posted message that it is duplicate of previous ticket blablabla. And there no even any contacts to complain on such “amazing” support.

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