iWeb Reviews 2017, Uptime Performance and Customer Support

0
Last Updated - October 27, 2017
iWeb Reviews Logo
  • Editor Rating
  • Rated 3.5 stars
$0.06/hour
  • 70%

  • iWeb
  • Reviewed by:
  • Published on:
  • Last modified: October 27, 2017
  • Speed
    Editor: 70%
  • Uptime
    Editor: 72%
  • Pricing
    Editor: 55%
  • Support
    Editor: 65%

What is iWeb Hosting?

iWeb offers hosting solutions and was established in 1996. It is now an Internap company and based in Montreal, Canada. They used to offer a range of services earlier but then shifted their focus to web hosting since 1998. The company was privatized in 2011 and now offers hosting services with smart servers.

They have data centers in different locations to support the business. They claim to be one of the biggest web hosting service providers in Canada.

iWeb Homepage
iWeb Homepage
Details 
Founded1996
Server Location
  • Canada
  • USA
  • Europe
  • Asia
  • Montreal
  • New York
  • Dallas
  • Santa Monica
  • Santa Clara
  • New Jersey
  • London
  • Amsterdam
  • Singapore
  • Hong Kong
  • Japan
Services
  • Dedicated Servers
  • Cloud Servers
  • Windows Servers
  • Server Hosting
  • Cloud Computing
  • Virtualization
Unlimited WebsiteNo
Unlimited Storage and BandwidthNo
Domain HostingYes
Linux HostingYes
Windows HostingYes
WordPress Optimized
JoomlaOptimized
DrupalOptimized
Magento Optimized
PHP HostingYes
e-Commerce HostingYes
Email HostingYes
SSL SupportPaid SSL Certificates
Dedicated IPYes
Free Site MigrationNo
Free DomainNo
Domain Privacy ProtectedAvailable at $550/mo Per Domain
Money Back Guarantee30 Days
24/7 Support
  • Live Chat
  • Telephone
  • Knowledge Base
Control Panel
  • Plesk
  • cPanel
One-Click InstallationYes
Website BuilderNo
Automated BackupAvailable at $25 Per Month
Content Delivery Network (CDN)Incapsula CDN
Security Features
  • DDOS Protection Start at $550 Per Month
  • Firewall Start at $149 Per Month
Payment Methods
  • Credit Card (Visa, MasterCard and American Express)
  • Cheque
  • Wire Transfer
  • Cash
Endurance International Group Network (EIG)No
Social Profile

iWeb hosting focuses on high-performance infrastructure that can impart values to any business. Their hosting solutions provide a higher amount of productivity to the clients. iWeb web hosting solutions are designed to meet the requirements of the clients. This iWeb hosting review offers an insight into the type of services that the company manages to deliver over a global platform.

If you are looking for a clear picture regarding the services and the kind of support offered by this company, you might need to read this iWeb hosting review.

iWeb Reviews on Hosting Plans and Services

iWeb offers professional and premium hosting services. iWeb dedicated server hosting plans are popularized by the company. Users can opt for cPanel services and immensely benefit from the high network uptime. Smart servers are virtual machines that operate just like the private servers. Besides, iWeb cloud hosting can be deployed in a quick manner.

iWeb Reviews on Cloud Hosting Plan

Scalable cloud servers and storage offered by iWeb are ideal for many applications and websites. The company offers cloud hosting solution and charge from $0.06 per hour. If you calculate it on monthly basis, it costs around $43.2 per month.

iWeb Cloud Hosting Plan
iWeb Cloud Hosting Plan

iWeb Reviews on Dedicated Hosting Plan

The dedicated hosting plan offers a higher level of performance and control when compared to normal shared hosting offered by other hosting providers. The costs are also predictable when compared to cloud servers. The dedicated solutions cater requirements for websites that need high server resources. The single processor server starts at $95 per month.

iWeb Dedicated Hosting Plan
iWeb Dedicated Hosting Plan

iWeb Server Cluster

These connect to several dedicated servers and offer cost-effective ways in which higher levels of performance can be achieved. Optimal performance and high availability make this feature quite popular.

iWeb Windows Dedicated Servers

iWeb is Gold Datacenter and Microsoft Cloud OS Network partner. They are one of the leading Canadian Cloud OS network partners of Microsoft. This implies that there is certified support for the latest releases. Hybrid solutions are also offered by iWeb. Optimized hosting solutions are offered with the Microsoft software, including:

• Microsoft System Center 2016
• SQL Server 2014
• Windows Server 2016 (Standard and Datacenter editions)

A windows dedicated server is offered and you can contact the iWeb expert to know more about the clustered solutions offered by the company. The Windows dedicated hosting solutions start from $131 per month.

iWeb Windows Dedicated Hosting
iWeb Windows Dedicated Hosting

iWeb Reviews on Support and Customer Service

iWeb support is offered 24/7. The in-house technical staff caters the requirements of the clients. iWeb customer service team is friendly and customers can reach the team through live chat or telephone. Assistance is offered in Spanish, French, and English. Users can get tickets for availing support through the control center.

The company has a vast knowledge base with the impressive range of topics.

Trial #1 Moderate Support from iWeb Live Chat Team

I have contacted iWeb live chat support to clear my doubts. They took only 8 seconds to get me replied. Overall I would say their response speed was fast but not every support staff was able to handle their clients well. However, they were very polite and I felt comfortable with the support provided. Below shows our full conversation:

iWeb Support: Hello, how may I help you?

Mike Lee: Hi, my name is Mike Lee and I have few questions about the iWeb hosting services. I can see iWeb offers cloud and dedicated hosting solution but no Shared hosting found. Is iWeb offers any shared hosting solution?

iWeb Support: Please describe what you mean by shared hosting. Public cloud?

Mike Lee: I think public cloud is a type of cloud hosting. I am looking for normal shared hosting. For example, the hosting solution with many websites hosted on a single server.

iWeb Support: I am not positive on that. Can I get some information from you and have one of our hosting specialists reach out to discuss this with you?

Mike Lee: It is okay. I am just asking for it. Before that, I have other questions for you.

iWeb Support: Sure.

Mike Lee: Does iWeb charge for dedicated server setup fee?

iWeb Support: There are some one-time charges on the front end.

Mike Lee: Okay, how about WordPress hosting? Is iWeb provides any dedicated WordPress Hosting Plan?

iWeb Support: I am not positive on that. Let me transfer you to one of our iWeb account representatives. I’m on the Internap side of the house. Please wait while I transfer the chat to another support.

Another Support: Hi! How may I help you today?

Mike Lee: Hi, is iWeb provides any dedicated WordPress Hosting Plan?

Another Support: If you are looking for a shared hosting solution you can contact www.funio.com. It’s our partner and provides hosting solutions.

Mike Lee: iWeb is more focusing on cloud and dedicated hosting, am I right?

Another Support: Right. We don’t have shared hosting solutions.

Mike Lee: Okay, for cloud and dedicated hosting, Is iWeb promises any uptime guarantee?

Another Support: Our SLA is 100% uptime.

Mike Lee: Thanks for the information. Is iWeb has any real-time server status on the website?

Another Support: What do you mean?

Mike Lee: I mean a web page that shows the users the current server status.

Another Support: No.

Mike Lee: For the DDoS protection, the iWeb server DDoS protected?

Another Support: You need to add DDos protection on top of your server if you are worry about it.There is no by default.

Mike Lee: How about DDoS for cloud hosting?

Another Support: We can provide it just for our dedicated servers.

Mike Lee: Okay, thanks for the information and support.

Another Support: My pleasure.

iWeb Live Chat Support
iWeb Live Chat Support

Trial #2 Satisfactory Live Chat Support

After my first trail of iWeb live chat support that was satisfactory for me, I decided to check the live chat support of this company one more time as it might be possible that iWeb improves their services. For this purpose, I prepared some questions and then visited their website and clicked on their live chat support button.

Within 01.43 seconds, their representative replied to my first query and then I kept on asking questions from Skander. She answered my all queries on time and her behavior was good in the full conversation. I rated this company 8 out of 10.

iWeb Satisfactory Live Chat Support
iWeb Satisfactory Live Chat Support

Here is my full conversation wiith iWeb live chat support:

Mike Lee: Hi, my name is Mike Lee and I have few questions about the iWeb hosting services.

Skander:  Hello Mike

Skander:  How are you today?

Skander:  Sure tell me

Mike Lee: I am fine

Mike Lee: What about you

Skander:  I’m good thx

Mike Lee: Is iWeb Hosting provides free SSL service? How about paid SSL solutions?

Skander: We don’t provide SSL certificate sorry

Skander: Our partner do

Skander: www.funio.com

Mike Lee: Okay

Skander: We only provide hardware

Skander: Servers, firewall, switchs or colocaiton

Mike Lee: Okay

Mike Lee: How about Domain Privacy Protected Service? If yes then free or paid?

Skander: There is no free service

Skander: Sorry

Mike Lee: What about paid?

Skander: I’m sorry, I’m not sure to understand your question

Mike Lee: I am asking about charges of Domain Privacy Protected Service

Skander: We don’t have that exact service

Skander: We can provide protection against DDOS attack

Skander:  It’s 550$US per month per domain

Mike Lee: Alright

Mike Lee: Is iWeb Hosting offers Dedicated IP solution?

Skander: Of course

Mike Lee: Free or paid?

Skander: It’s included with the server price

Mike Lee: Alright

Mike Lee: Is there any Free Site Migration Service?

Skander: Nope

Skander: We don’t do that sorry

Mike Lee: Ahan

Mike Lee: Is iWeb supports both Linux and Windows Hosting?

Skander: Yes correct

Mike Lee: Great 🙂

Mike Lee: What type of control panels being used in both Linux and windows hosting plan?

Skander: Plesk can be used on both linux and windows servers

Mike Lee: Alright

Mike Lee: How many data centers iWeb Hosting has? What locations are these data centers/servers located?

Skander: iWeb is part of Internap group

Skander: We own around 14 Datacenters all over the world

Mike Lee: Can you tell me the locations of your datacenters?

Skander: Canada, USA, Europe, Asia, Montreal, New York, Dallas, Santa Monica, Santa Clara, New Jersey, London, Amsterdam, Singapore, Hong Kong, Japan, almost all over the world

Mike Lee: Great 🙂

Mike Lee: Is any hosting plans optimized for Content Management System like Joomla, Drupal and Magento?

Skander: Any linux server can host that

Mike Lee: Okay

Mike Lee: Means joomla, drupal, magneto and wordpress are all included in linux server

Skander: Nope

Skander: You need to install them separately

Skander: We will only provide you the server with the OS

Skander: + control panel

Skander: plesk or cPanel

Mike Lee: Got it

Mike Lee: Is iWeb supports both domain and email hosting?

Skander: Of course

Skander: This is basic

Mike Lee: Alright

Mike Lee: Is the hosting environment good for PHP hosting?

Skander: Mike, is that your first time to use a dedicated server?

Mike Lee: Yes

Skander: Almost 90% of our servers are linux/PHP

Skander: So you don’t have to worry

Mike Lee: And what about e-commerce hosting?

Skander: We also have few of them

Mike Lee: Alright

Mike Lee: Is iWeb part of Endurance International Group(EIG)?

Skander: Nope

Mike Lee: Okay

Mike Lee: Does your company offer a Content Delivery Network (CDN)?

Skander: Yes we do

Mike Lee: Great 🙂 SiteLock or any other?

Skander: No other, Incapsula

Mike Lee: Okay

Mike Lee: Any Website Builder tool offered?

Skander: Nope

Mike Lee: Okay

Mike Lee: What are the security features that your compny offers?

Skander: Sir, security is a very wide word

Skander: you mean data security?

Skander: RAID on the servers, firewalls, ddos protection, redundancy?

Skander: what exactly you mean

Mike Lee: DDoS and firewall

Skander: DDOS protection start at 550$US per month

Skander: Firewall start at 149$US per month

Mike Lee: Alright

Mike Lee: Will iWeb back up my website automatically?

Skander: Backup service is paid also

Mike Lee: Charges?

Skander: Depends on the data you have

Skander: start at 25$US per month

Mike Lee: Ahan

Mike Lee: Is free domain included in any of your hosting plan?

Skander: Nope

Mike Lee: Hmmm

Skander: we only provide the hardware

Mike Lee: Okay

Mike Lee: Thank you for your time

Skander: Thank you for chatting with us.

iWeb Reviews on Uptime Performance and Server Status

Uptime Stats

iWeb guarantees 100% network uptime for their hosting plans. iWeb uptime is governed by a money-back guarantee feature. The company would refund in case they fail to offer the uptime that was promised to the clients. iWeb downtime is something that one has to bother about, although the company always takes all possible measures to eliminate the downtime.

The user can subscribe for getting regular updates about the company. The company manages to offer quick server speed with the data centers present in many locations. In order to ensure continuous operation, generators and air conditioning systems have been set up in the facility.

iWeb Uptime Chart
iWeb Uptime Chart

Uptime Stats – Target: 100%

October 2017 – 100%

September 2017 – 99.98%

August 2017 – 100%

July 2017 – 100%

June 2017 – 99.94%

May 2017 – 99.81%

April 2017 – 99.89%

iWeb Uptime Stats
iWeb Uptime Stats

iWeb Hosting company guarantees to provide 100% SLA uptime to their all customers. I planned to verify that this company is providing 100% uptime or ont. I monitored my own website for checking the uptime stats from October 2017 to April 2017. Image of uptime stats is also given above as users can see it by their own. iWeb accomplished their 100% claimed target in just 3 months out of 7 months.

The uptime performance of iWeb was below their given target in 4 months, which indicates that this hosting company doesn’t provide their claimed uptime. 99.95% is the average of their uptime performance, which is not up to the mark.

Note: Bookmark this website if you want to keep in touch with the latest uptime stats.

Server Response Test Speed

Speed of website is one of the main and important factors for the site when anyone is going to buy hosting of their company. I have checked iWeb server speed in order to test their server speed as this company claims to offer faster speed to its all clients.

I pinged my own website from 8 different localities which is hosted on iWeb. This company provides an amazing and speedy server response speed as shown in the given below image. Overall rating of iWeb server response speed comes out to be A+ which is remarkable.

iWeb Server Speed
iWeb Server Speed

Good and Bad of iWeb

Good

  • 100% SLA uptime
  • Robust server hardware
  • Fast support and pricing
  • Fast server deployment

Bad

  • No shared hosting plan
  • No dedicated WordPress hosting
  • Need to implement DDoS protection on the server by yourself

Summary of iWeb

iWeb  is committed to offering personal and enterprise hosting services. They are focusing on cloud and dedicated hosting. This hosting company offers good services to all types of businesses. The company considers itself as a premium service provider and tries to achieve what they are claiming.

Although iWeb is not perfect, it is still a good choice for moderate and advanced users.

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RatingRated 5 starsRated 4.5 starsRated 3.5 stars
Price$3.95/month$3.95/month$0.06/hour
Criteria
  • Speed
    Editor: 98%
  • Uptime
    Editor: 98%
  • Pricing
    Editor: 95%
  • Support
    Editor: 99%
  • Speed
    Editor: 92%
  • Uptime
    Editor: 93%
  • Pricing
    Editor: 93%
  • Support
    Editor: 87%
  • Speed
    Editor: 70%
  • Uptime
    Editor: 72%
  • Pricing
    Editor: 55%
  • Support
    Editor: 65%

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