Reviews 2022, WordPress Hosting and Customer Support

Last Updated - July 1, 2018 Reviews Logo
  • Editor Rating
  • Rated 3.5 stars
  • 70%

  • Reviewed by:
  • Published on:
  • Last modified: July 1, 2018
  • Speed
    Editor: 62%
  • Uptime
    Editor: 66%
  • Pricing
    Editor: 75%
  • Support
    Editor: 62%

DISCLOSURE: This post may contain affiliate links, meaning when you click the links and make a purchase, we receive a commission.

Our Top Ranked #1 Web Host

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Latest Uptime Stats (Real Records) - 99.98% (Last 12 Months)

cloudways uptime record

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What is Web Hosting? is an award-winning hosting provider that focuses on making web hosting easy, simple and affordable. It was established by Jacob Jensen in 2002 in Denmark and is hosting millions of customers in different parts of the world. started up as a European provider but has so much expanded its services that today; it is regarded as a multinational web service provider.

It has customers in about 149 countries. It offers unique features to its customers. Some of the features their customers enjoy include money back guarantee, multilingual customer support, WordPress hosting, unlimited bandwidth and much more. It has data centers scattered worldwide.

With, you are sure of building your websites with little or no technical knowledge. The hosting features are favorable to both beginners and web developers. web hosting service is environmentally friendly as they run all their servers using renewable power. We will be doing a detailed analysis of in this review. Homepage Homepage
Server Location
  • Denmark
  • US
  • Shared Hosting
  • Domains
  • Website Builder
  • WordPress Hosting
  • Email
  • Webshop
  • Office 365
Unlimited WebsiteNo
Unlimited Storage and BandwidthLimited Storage and Unlimited Bandwidth Available with Hosting Plans
Domain HostingYes
Linux HostingYes
Windows HostingNo
WordPress Optimized
Magento No
PHP HostingYes
e-Commerce HostingYes
Email HostingYes
SSL SupportFree SSL Secure Available with all Plans
Dedicated IPNo
Free Site MigrationNo
Free DomainFree Domain for One Year
Domain Privacy ProtectedNo
Money Back Guarantee15 Days
24/7 Support
  • Live Chat
  • Email
  • Control PanelCustomized Control Panel
    One-Click InstallationYes
    Website Builder
    • Free Website Builder (Starter) for 1 Year
    • Website Builder (Premium) Available at $3.72/mo
    • Website Builder Webshop Available at $12.45/mo
    Automated BackupDaily Backups are Available
    Content Delivery Network (CDN)No
    Security Features
    • SSL Secure
    • Virus & Spam
    Payment Methods
    • Visa
    • MasterCard
    • Visa Electron
    • PayPal
    Endurance International Group Network (EIG)No
    Social Profile Reviews on Hosting Plans and Domain Service offers different types of web hosting plans. You might need to familiarize yourself with the type of hosting plan and know what makes each unique to choose the best package that suits your requirements. The hosting plans they offer are Starter, Professional, Professional Plus, and Business. Reviews on Shared Hosting Plan

    It has packages for beginners and website developers. Some of its hosting plans include:

    Starter: Starter has a price of $2.45 per month and is recommended for newbies. It comes with 25 GB storage, 512 MB RAM, one database, single domain and also SSL certificate.

    Professional: This hosting plan is for professional and has a startup price of $4.99. This web hosting plan offers single domain, multiple databases, and SSL certificate. It also comes with 100 GB storage and 1 GB RAM.

    Professional Plus: Perfect for highly professional websites with lots of traffic and contents. It offers multiple domains and databases, backup services, and 4 x CPU. It also comes with 2 GB RAM and 200 GB storage to meet up with the demanding level of the website.The startup price for this hosting plan is $3.49. It also includes SSL and SSH.

    Business: This plan is for the website that is used for large businesses and is bought for $11.99 per month. It is the most expensive of all the shared web hosting plans and has the best features. It offers 500 GB storage with 4 GB RAM. It also offers backup, multiple databases and multiple domains. Shared Hosting Plan Shared Hosting Plan Reviews on Domain Service also offers personalized domain registration service to their customers. Their Starter and Professional hosting plan offers their customers with a single domain while the Professional Plus and Business packages support multiple domains.

    Hosting Plan Features and Technology

    Below are some of the features and technology implemented in

    Scripts and Databases

    Websites need to work with different types of web components, scripts, and databases. will provide you with essential scripts, web components and database support that are needed for your website.

    Money Back Guarantee

    They offer 15 days money back guarantee to their customers. gives its customers 15 days free trial to test their reliability. If within the 15 days trial, you discover that their services are not satisfactory, then you can request for cancellation of which you will have a full refund of your payment.

    When you compare their money back guarantee period with its competitors, it has the shortest. Besides, if you request for cancellation, you will have to pay your setup fee.

    Green Web Hosting is environmental friendly. It runs its data centers using wind energy which is a type of renewable energy.

    Security and Backup understands that it is necessary to secure the data of its customers. Its data centers are built to meet with the strongest level of security. They also do a daily backup of all their customers’ data. They can recover any lost data in case you need this service.

    Email Hosting

    They offer email hosting. With, you are sure of having your customized email on your own domain, have unlimited email addresses, use client email programs and solely manage your contacts. Reviews on WordPress Hosting WordPress WordPress

    WordPress helps you create your website and blog. A lot of websites use WordPress because of its unique features. With one click installation, you can have WordPress installed on platform. WordPress has thousands of plugins and it offers great security feature. For those who are not very familiar with the technical aspects of creating a website, you could probably use a content management system(CMS) to remain aware of your presence on the web. Creating a WordPress blog or website on platform is easy. WordPress powered website requires a qualified hosting and WordPress hosting can handle it well.

    Consider These Facts When Selecting WordPress Hosting

    What are your wishes?

    Before you start hosting with WordPress, you should know what are your hosting needs. If you are unsure of your technical needs, it will be difficult to decide the ideal host for you. Some of the concerns are the amount of bandwidth and the storage space needed. These are just some of the requirements that affect your choice of WordPress hosting.

    Once you have made an overview of your hosting needs, then you can consider whether WordPress Hosting is suitable for your WordPress site. Reviews on Support and Customer Service

    Customer support is one of the services that a good web hosting provider should not take for a joke. offers its customers multi-lingual service. Their support is available in English, Italian, German, Dutch, Danish, Portuguese, Czech, Finnish and Polish. Their support team is available 24/7 to attend their cherished customers.

    They can be reached through live chat and email but not through the telephone. The support extended by the is not limited to email or live chat support, frequently asked questions (FAQs) are also provided. Overall, I would say the customer support provided by is just average.

    If you are looking for a web hosting service provider with excellent support, I would recommend SiteGround.

    #Trial 1 Outstanding Live Chat Support

    It’s crucial to test the customer support services of a web hosting company if you are planning to buy their hosting plan. Keeping in view the significance of customer support, I decided to contact the support representative of through their live chat facility.

    When I entered their live chat box, I received a message to wait for a customer support representative. One of their customer support staff Charles replied my first query in 5 minutes and 33 seconds. Though the initial response was much late but later on I received all replies on time. Charles was well aware with company’s hosting plans and other information. Therefore, I rated him 9 out of 10. Outstanding Live Chat Support Outstanding Live Chat Support

    Here is my full conversation with customer support:

    Mike Lee: Hi, my name is Mike Lee and I have few questions about the hosting services.

    Customer service: Thank you for your message, please hold on.

    Mike Lee: Is Hosting provides free SSL service? How about paid SSL solutions?

    Customer Service: We apologize for keeping you waiting. Our operators are busy right now, but somebody will be with you in a moment.

    Mike Lee: Okay

    Customer Service: Thank you for your patience, unfortunately, waiting times are currently longer than normal. You can also find answers to frequently asked questions here , or you can hold on and we will be with you as soon as possible.

    Mike Lee: Okay

    Charles joined the chat

    Charles: Thank you for using 24/7 Interactive Online Support. My name is Charles.

    Charles: Hello

    Mike Lee: Hello

    Mike Lee: Is Hosting provides free SSL service? How about paid SSL solutions?

    Charles: We do offer free SSL service for the hosting services which we offer and you have the option to activate that in the Control Panel however we do not allow you to setup your own SSL certificate due to some DNS records required which we do not support.

    Mike Lee: Alright.

    Charles: Is there anything else I can help you with?

    Mike Lee: Yes

    Mike Lee: How about Domain Privacy Protected Service? If yes then free or paid?

    Charles: We do have such service however it is limited to some TLD like .com, .net and .org. It is also a paid service and there is no free option for that

    Mike Lee: Okay

    Mike Lee: Is there any Free Site Migration Service?

    Charles: Unfortunately not, we do not offer a migration services free nor paid

    Mike Lee: Alright

    Mike Lee: Is Hosting offers Dedicated IP solution?

    Charles: We unfortunately do not offer that. We currently only offer shared hosting services

    Charles: which also does not offer dedicated IP services

    Mike Lee: Okay

    Charles: that is the case there unfortunately

    Charles: Is there anything else I can help you with?

    Mike Lee: Yes

    Mike Lee: Is supports both Linux Hosting and Windows Hosting?

    Charles: We are currently offering Linux platform only. We do not offer Windows

    Mike Lee: What type of control panels being used in Linux hosting plan?

    Charles: We are currently only offering a control panel created by our technical personnel

    Mike Lee: Okay

    Mike Lee: Is any hosting plan optimized for Content Management System like Joomla, Drupal and Magento?

    Charles: We do support and allow Joomla and drupal on any of our packages. However we do not support magento due to some requirements which are not met on our servers especially on PHP execution time

    Mike Lee: Sounds good

    Mike Lee: Is Hosting is a part of Endurance International Group(EIG)?

    Charles: I do not have the particulars for that but you can actually check this link for our profile page:

    Charles: You can also check this link for our partners:

    Mike Lee: Alright

    Mike Lee: How many data centers has? What locations are these data centers/servers located?

    Charles: Currently, we have two, which are in Denmark and in the US

    Mike Lee: Okay

    Mike Lee: Any hosting plan that supports unlimited website?

    Charles: We actually do not have such a limit however you will have to setup your websites on subdomains like blog,yourdomain.tld

    Mike Lee: Okay

    Charles: Alright

    Charles: Is there anything else I can help you with?

    Mike Lee: Yes

    Mike Lee: Does offer a Content Delivery Network (CDN)?

    Charles: We do not offer CDN, unfortunately

    Mike Lee: Okay

    Mike Lee: What platform is the hosting using to support One-Click installation? Softaculous?

    Charles: No, it is not Softaculous. but as for the exact platform, let me check with our technical personnel

    Mike Lee: Okay sure

    Charles: The wordpress is being run through our own applications. The 1-click option which we offer actually already includes some of our own plugins

    Mike Lee: Okay

    Mike Lee: Thank you for answering my all queries.

    Mike Lee: Have a good day Charles 🙂

    Charles: You are most welcome! Feel free to contact us again should you need further assistance. Thank you and hope you have a good day as well! 🙂

    Mike Lee: Sure Reviews on Uptime Performance and Server Status

    Uptime Stats

    Server uptime performance is one of the most important factors to consider when choosing a web host. Many point out that is not doing very well in this aspect. Unlike other web hosting providers, it does not have a particular uptime guarantee. They also experience occasional downtime. Seems that they need to put more efforts in improving their servers’ uptime performance. Uptime Chart Uptime Chart

    Uptime Stats – Target: 99.90%

    September 2017 – 100%

    August 2017 – 99.99% 

    July 2017 – 100%

    June 2017 – 100%

    May 2017 – 98.51%

    April 2017 – 99.99%

    March 2017 – 99.99%

    February 2017 – 100%

    January 2017 – 100%

    December 2016 – 100% Uptime Stats Uptime Stats

    No specific percentage is claimed by regarding its uptime performance. It means this hosting company follows the industry standard of 99.90% uptime guarantee. Let’s test the uptime performance of by using this industry standard.

    First of all, I collected the uptime stats of for last 10 months i.e. December 2016 to September 2017. Before collecting this data, I learned from the customers’ reviews that is not offering excellent uptime performance. But, I was surprised to get such a superb response. The company achieved 99.90% uptime target in 9 out of 10 months and its average is 99.85%.

    Note: Keep visiting our website to get regular updates about uptime stats.

    Server Response Test Speed

    Nowadays, website performance plays a crucial role for long-term success. A slow loading website frustrates the visitors and they may simply leave your site. Thus, server response speed of a website becomes important. My website is hosted on and it is easy for me to check its server response speed.

    I pinged the same website from 8 locations i.e. US (West), US (East), London, Singapore, Sau Paulo, Bangalore, Sydney and Japan. I found their server speed satisfactory with overall A rating. Server Speed Server Speed

    Good and Bad of


    • Simple web hosting service provider
    • No hidden charges
    • It is reliable
    • Offer multilingual customer support
    • It is affordable
    • It offers hosting plans that favor both starters and large businesses


    • Do not offer telephone support
    • Short money back guarantee period
    • Average uptime performance
    • No VPS and dedicated hosting solution

    Summary of is a web hosting service provider that offers varieties of shared hosting plans to accommodate both the starters and large businesses. It is reliable and also put the environment in consideration by making use of the natural resource as the source of energy to run their data centers. As a conclusion, although is not perfect but it is still worth trying out.

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