SingleHop Reviews 2017, WordPress Hosting and Customer Support

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Last Updated - October 20, 2017
SingleHop Reviews Logo
  • Editor Rating
  • Rated 4 stars
$129/month
  • 80%

  • SingleHop
  • Reviewed by:
  • Published on:
  • Last modified: October 20, 2017
  • Speed
    Editor: 83%
  • Uptime
    Editor: 85%
  • Pricing
    Editor: 70%
  • Support
    Editor: 75%

What is SingleHop Hosting?

SingleHop provides serious web hosting services for users with serious needs. The company offers dedicated hosting solutions for resource hungry applications and has been in business since 2006. SingleHop provides reliable and robust hosting services to some of the biggest enterprises in the United States.

It markets itself as providing “automated infrastructure as a service on demand.” With high-performance hardware operating 24 hours a day, it provides unlimited access to clients whenever needed around the clock. The company has distinguished itself by providing dedicated hosting solutions at affordable prices.

Can it compete with the best in business, though? Read on for the full SingleHop review and find out.

SingleHop Homepage
SingleHop Homepage
Details 
Founded2006
Server Location
  • Chicago
  • New York City
  • Phoenix
  • Danbury
  • Amsterdam
Services
  • Managed Hosting
  • Dedicated & Cloud
  • Security & Recovery
  • Platform & Tools
  • Colocation
  • Managed AWS
  • Service First Support
Unlimited WebsiteNo
Unlimited Storage and BandwidthLimited Storage and Bandwidth is Available
Domain HostingYes
Linux HostingYes
Windows HostingYes
WordPress Optimized
JoomlaOptimized
DrupalOptimized
Magento No
PHP HostingYes
e-Commerce HostingNo
Email HostingYes
SSL SupportFree SSL Certificates (Let's Encrypt)
Dedicated IPYes, Dedicated IPs are Available
Free Site MigrationNormally $150/mo Charges
Free DomainNo
Domain Privacy ProtectedNo
Money Back GuaranteeIndefinite Price-Lock Guarantee
24/7 Support
  • Live Chat
  • Ticket Support
  • Email Support
  • Knowledgeable
Control Panel
  • cPanel for Linux
  • Plesk for Windows
One-Click InstallationYes, Through Fantastico
Website BuilderNo
Automated BackupAvailable
Content Delivery Network (CDN)No
Security Features
  • Anti-Malware & Antivirus Protection
  • DDoS protection
Payment Methods
  • PayPal
  • Debit Card
  • Credit Card
Endurance International Group Network (EIG)No
Social Profile

SingleHop Reviews on Hosting Plans and Services

SingleHop is mainly focusing on providing the dedicated hosting solution. The services they provide include managed dedicated hosting, colocation, and managed servers.

SingleHop Reviews on Dedicated Hosting

SingleHop provides high-performance resources to demanding users with its dedicated hosting plans. Its preconfigured plans start with a single processor CPU with 8GB of high-performance RAM, 2 x 240 GB of storage and 10 TB of bandwidth starting at USD 229 per month.

The dedicated hosting plan goes all the way up to 64 GB RAM, 4 x 1 TB of storage and 10 TB of bandwidth at USD 349 per month. For users preferring more granular control over their packages, SingleHop provides an opportunity to configure servers according to the user’s requests, tailored to their exact specifications. All SingleHop plans come with no setup charges.

SingleHop Dedicated Hosting Plan
SingleHop Dedicated Hosting Plan

SingleHop Managed Server

SingleHop also provides fully managed dedicated server systems for users who require zero hassle from their online hosting ventures. With guaranteed fast server deployment and 24×7 dedicated management personnel and customer support, SingleHop provides one of the easiest and fastest ways to get your internet venture online with minimal hassle and complete peace of mind.

You can also migrate pre-existing websites to SingleHop servers at absolutely no additional cost. With preconfigured plans dedicated to the most common use cases such as disaster recovery, database storage, archival and backup facilities, as well as software sandboxing and development, you can simply choose a plan according to your requirements and get started.

If you have the unique requirements, you can also choose to have your server system tailored made to your requirements with the configuration that gives you the best performance at the best price.

SingleHop Managed Servers
SingleHop Managed Servers

Features of SingleHop

SingleHop is one of the hosting service providers that offers a self-monitoring service level agreement system that goes into granular detail about the level of services they provide and their dedication to meet these guidelines at any cost, failing which reimbursements are provided to the customers.

100% network uptime is guaranteed with the SingleHop SLA, which comes as no surprise since SingleHop has won multiple awards for their level of service and quality of the same. SingleHop also provides a custom-made LEAP platform where you can configure, deploy and manage your tailor made server plan.

LEAP is a ground-breaking tool that allows you to fine-tune every aspect of your hosting plan and infrastructure needs in an easy fashion. With integrated support for automation and the ability to monitor and configure server systems across any cloud services provider, LEAP offers unparalleled functionality, ease of use and takes all the guesswork out of managing your dedicated hosting platform.

With SingleHop, you know exactly what you are getting along with the ability to change and fine tune your configurations on the fly as per your needs and requirements. Expecting a sudden increase in traffic? Increase your resource allocation from the LEAP platform with a single click or configure pre-set rules for increasing bandwidth and performance allowances if traffic crosses a certain threshold.

There are only very less hosting service providers that allow this level of versatility and functionality as SingleHop does.

SingleHop Reviews on WordPress Hosting

SingleHop WordPress
SingleHop WordPress

SingleHop has complete WordPress integration in all its hosting packages. WordPress is the most popular and widely used content management system or CMS on the internet. It is used by many from amateur bloggers to professional enterprise clients. With robust WordPress support and dedicated service personnel to help you in the scenario something goes wrong, SingleHop absolutely takes the cake when it comes to WordPress integration and functionality. With their custom designed control interface and some useful software tools, exerting granular control over your WordPress website is easier.

SingleHop Reviews on Support and Customer Service

SingleHop customer service should be always at your service 24 hours a day, 365 days of the year. However, this is not always the case for Live Chat support. The live chat support is not always available. Toll-free numbers to contact customer support are available for over 30 countries outside the United States.
Customer support is available over the phone, email, and live chat. Whatever the nature of help or assistance you require, you can raise your issues and hopefully it will be solved at the earliest. For technical issues, you need only log in to your LEAP panel and submit a service ticket and your issue will be attended to in the least possible time.

Trial #1 Live Chat Support Is Not Always Available

I saw SingleHop offers live chat support on their website and I clicked the “Chat Live Now” button in order to initiate the chat. I was hoping to chat with their expert in order to clear my doubts.

SingleHop Live Chat
SingleHop Live Chat

After providing all the required details, I was excited to chat with the SingleHop support staff. However, I noticed that there is no “Chat Now” button available. It is an “Email us” button instead. That’s mean I was not able to chat with the support staff in real time and might expect some waiting time for them to get responded. I was a bit disappointed as the Live Chat feature is not always available.

SingHop Live Chat Box
SingHop Live Chat Box

Trial #2 Fast Email Support From SingleHop

Around 20 minutes after I sent out the email, I got their reply. This is a plus for the support staff as fast email support is provided by SingleHop. Although their support staff not able to answer all my questions, the support is still acceptable as SingleHop support always try to help you. In addition, they are polite and care about their customer. Below shows the questions I had and the answers provided.

1. I can see SingleHop offers dedicated hosting solution but no Shared hosting found. Is SingleHop offers any shared hosting solution?

Answer: We do offer some shared hosting options including a public cloud offering and a virtual private cloud offering depending on your particular needs.

2. Does SingleHop charge for server setup fee?

Answer: No, we do not charge a server setup fee.

3. Is SingleHop provides any dedicated WordPress Hosting Plan?

Answer: We do support WordPress in our hosting plans.

4. How many data centers SingleHop has? What locations are these data centers/servers located?

Answer: We have 5 data centers (Chicago, Phoenix, Amsterdam, New York City, and Danbury)

5. What type of control panels being used in the hosting plan?

Answer: I am not 100% on this.The only control panel we use is LEAP to my knowledge.

6. Is there any Demo for the control panel?

Answer: I do not believe we offer any demos for this.

7. Is the SingleHop server DDoS protected?

Answer: Yes, all of our servers offer DDoS protection.

8. How SingleHop handles email hosting?

Answer: I would need some more specifics to fully answer this, but we do support email hosting.

9. I can see SingleHop self-monitoring service level agreement system guarantee 100% uptime. How is this possible?

Answer: We make sure that you will receive 100% uptime and if you do not, then you will be discounted or refunded. There is much more information on this under the SLA section of our website as well.

10. How long it takes for the server to be deployed?

Answer: This would depend on which solution you are looking for (dedicated server, dedicated private cloud, public cloud, virtual private cloud).

11. What is the strong point of the LEAP platform?

Answer: I am not sure what you mean by this.

Single Email Support
Single Email Support

Trial #3 Moderate Live Chat Support

I have tested both the live chat and ticket support of SingleHop. I initiated my support ticket on 17-oct-2017 as their live chat was offline at that time. After one day, I again visited their website and found their live chat facility.  I asked their customer support representative regarding my previous day ticket and she said she will reply my query through email.

Again I waited for their reply for next 24 hours and contacted their support representative on 19-oct-2017. This time, I complained about my long waiting and their representative apologized as well as requested me to ask questions again. He answered all my queries in a good and polite manner. I rated their customer support services 6 out of 10.

SingleHop Moderate Live Chat Support
SingleHop Moderate Live Chat Support

Here is the full conversation:

Mike Lee: I have some questions regarding Singlehop

Thanks for contacting us. We’ll be right with you.

Steven: Hello Mike

Steven: How are you today?

Mike Lee: I am ok, what about you

Steven: I’m fine, thank you.

Steven: What may I do for you today?

Mike Lee: i am really disappointed from your customer support

Mike Lee: none of my queries is yet answered.

Steven: I am sorry to hear that. What is your client ID?

Mike Lee: since past 2 days

Mike Lee: i am not a client yet but willing to become your customer

Steven: I’m sorry about the lack of response. It’s a lot of questions. Before we proceed, can I ask you some questions about your business?

Mike Lee: yes i know alot of questions but i want to clear them first

Mike Lee: yes sure ask

Steven: OK. What is the type of hosting solution you are looking to deploy and what would be its purpose?

Steven: shared or dedicated one

Steven: A single server/single web site?

Mike Lee: Is SingleHop Hosting provides free SSL service? How about paid SSL solutions?

Mike Lee: just a single website right now

Steven: We offer basic SSLs. Yes.

Mike Lee: free or paid?

Steven: Free.

Mike Lee: How about Domain Privacy Protected Service? If yes then free or paid?

Mike Lee: Ok great

Steven: No

Mike Lee: Is SingleHop Hosting offers Dedicated IP solution?

Steven: Yes. Dedicated IPs

Mike Lee: Great 🙂

Mike Lee: Is SingleHop Hosting is a part of Endurance International Group(EIG)?

Steven: No.

Mike Lee: Alright

Mike Lee: Does SingleHop offer a Content Delivery Network (CDN)?

Steven: Not at the present time.

Mike Lee: Okay

Steven: You can utilize a third party with the hosting for that purpose.

Mike Lee: Okay

Mike Lee: Is the there any hosting plan that supports email hosting?

Steven: We offer control panels that can be configured to host email.

Mike Lee: Alright

Mike Lee: Any One-Click installation service for Content Management System like WordPress, Joomla, magneto and Drupal?

Steven: Within the context of cPanel/Fantastico, yes. We don’t offer a home grown solution for the installations.

Mike Lee: Then what kind of one-click installation you offered?

Steven: What is offered through Fantastico.

Mike Lee: Okay

Mike Lee: Is there any Free Site Migration Service?

Steven: If you have our management services, our team can migrate your site. We would need to review your current configuration to get support approval, however.

Mike Lee: Any charges for these services?

Steven: Management Services? Normally $150/mo

Mike Lee: Okay

Mike Lee: What type of control panels being used in both Linux and windows hosting plan?

Steven: cPanel for Linux. Plesk for Windows.

Mike Lee: Alright

Mike Lee: Is free domain included in the hosting plans?

Steven: No.

Mike Lee: Okay

Mike Lee: Any optimized hosting solution for e-Commerce hosting?

Steven: That would be the client’s responsibility.

Mike Lee: Okay

Mike Lee: Is the hosting environment good for PHP hosting?

Steven: Yes. Many of our clients use PHP.

Mike Lee: Great

Mike Lee: How many data centers SingleHop has? What locations are these data centers/servers located?

Steven: Three data centers: Chicago, Phoenix, and Amsterdam. Plus some tertiary facilities.

Mike Lee: Good

Mike Lee: Any Website Builder tool offered?

Steven: No, not presently.

Mike Lee: Okay

Mike Lee: Does your company offer domain hosting?

Steven: Registration of domains or hosting domains?

Mike Lee: Domain hosting

Steven: Yes, you can host your domain on our servers.

Mike Lee: Good to know

Mike Lee: Is SingleHop support payment via PayPal, Debit Card and Credit Card?

Steven: Yes. All of the above.

Mike Lee: Good

Mike Lee: Any shared hosting plan that supports unlimited website?

Steven: No shared hosting.

Mike Lee: Okay

Mike Lee: What platform is the SingleHpp using to support One-Click installation? Softaculous?

Steven: As mentioned before. You can add Fantastico which has one click capability.

Mike Lee: Okay

Mike Lee: Thank you for answering my all question.

Mike Lee: Have a good day 🙂

Steven: You too Mike.

SingleHop Reviews on Uptime Performance and Server Status

Uptime Stats

SingleHop operates one of the most robust and reliable server systems in the industry. With their standard service level agreement specifying guaranteed network uptime of 100%, it comes as no surprise that SingleHop maintains its systems with multiple layers of contingencies and fail safes.

With its 5 data centers spread all over the globe, you can rest assured that service status is always at optimum in both performance and reliability. SingleHop servers have historically suffered little downtime. However, with its high-speed performance, the company is definitely a good choice when it comes to resource-heavy requirements.

SingleHop Uptime Chart
SingleHop Uptime Chart

Uptime Stats – Target: 100%

October 2017 – 100%

September 2017 – 100%

August 2017 – 99.99%

July 2017 – 100%

SingleHop Uptime Stats
SingleHop Uptime Stats

SingleHop claims to offer SLA 100% uptime guarantee to their all clients. No doubt, providing 100% uptime with zero downtime is not possible for a hosting company. I wanted to have authentic information about SingleHop uptime performance that is why I collected their uptime stats from July 2017 to October 2017.

In July, SingleHop succeeded in providing 100% uptime but in August it failed to fulfill its uptime claim. Again in September and October, SingleHop achieved 100% uptime guaranteed. Overall, their uptime average is found to be 99.998% which is almost equal to 100%. I must say they offer outstanding uptime performance.

Note: For latest and complete performance of SingleHop uptime stats, visitors can bookmark our site

Server Response Speed Test

As far as the server response speed of SingleHop is concerned, this company claims to provide fast server speed. At the present time, this web hosting company owns five data centers at 5 different locations all around the world. This is to ensure that the server status is up all the time with least downtime.

I have obtained the server response speed of SingleHop by pinging my own website from eight different locations. Their overall server response time comes out to be A+, which is great.

SingleHop Server Speed
SingleHop Server Speed

Good and Bad of SingleHop

Good

  • Award winning service level agreement offers peace of mind to customers
  • Customizable hosting plans to suit every need
  • Robust and reliable server performance with guaranteed 100% uptime
  • Custom built LEAP platforms provides unparalleled versatility and customizability
  • Enterprise level hardware

Bad

  • No data centers in the Asia-Pacific region
  • WordPress offerings are sparse compared to the competition

Summary of SingleHop

SingleHop offers one of best dedicated hosting plans in the business. With unparalleled customizability and versatility, you are able to manage your hosting infrastructure to an unprecedented level. With its reliable services and strong performance, SingleHop is definitely a good choice for enterprise and other resource-heavy applications.

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RatingRated 5 starsRated 4.5 starsRated 4 stars
Price$3.95/month$3.95/month$129/month
Criteria
  • Speed
    Editor: 98%
  • Uptime
    Editor: 98%
  • Pricing
    Editor: 95%
  • Support
    Editor: 99%
  • Speed
    Editor: 92%
  • Uptime
    Editor: 93%
  • Pricing
    Editor: 93%
  • Support
    Editor: 87%
  • Speed
    Editor: 83%
  • Uptime
    Editor: 85%
  • Pricing
    Editor: 70%
  • Support
    Editor: 75%

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