Web.com Reviews 2022, WordPress Hosting and Customer Support

What is Web.com Hosting?

In this day and age, Web presence defines the success of a small business. From designing the perfect website to hosting that website on its resilient system for round the clock service of potential customers, Web.com has got you covered. Web.com has served over three million customers in its history spanning over two decades.

Their stated mission is to help small businesses succeed online and they have many glowing reviews and testimonials from clients on their website hosted on web.com. They have capable designers and copywriters who are experts at online marketing and helping your business get found on the Internet and earn great reviews. The question is should you choose web.com to host your website? Read the review to find out.

Web.com Reviews on Hosting Plans and Services

Web.com Reviews on Shared Hosting Plan

Web.com offers shared hosting plans beginning with an essential pack with 300 GB hosting memory and unlimited bandwidth and transfer along with one domain. Add to this, 25 FTP (File Transfer Protocol) accounts and 100 POP3 email addresses and you’ve got the perfect package for all your essential hosting needs, if you are a small business. All this comes at just 5.95 USD per month.

The Email accounts come with spam filtering, forwarding support and with Webmail enabled. All the usual scripting languages like PERL, CGI-BIN, Ruby on Rails, PHP5, Zend Libraries and Cron Jobs are supported, which is a well-reviewed feature for coders and designers who are from all backgrounds and businesses and thus are used to different of web design platforms and hypertext mark-up languages.

The hosting service relies on high performance servers with multiple Gigabit and Fibre optic connections on multiple backbones, in multiple data centres with redundant backups and 24*7 network security monitoring.

The Professional Hosting plan offers the most bang for your buck and is the most well reviewed product with 500 GB hosting storage, 50 FTP accounts and 500 multiuser POP3 email accounts at USD 7.95 per month.

For large businesses and for those who are dependent on their content-heavy websites, Premium Hosting offers unlimited hosting, unlimited transfers, unlimited number of FTP accounts and 1000 multiuser email accounts.

The website builder tool available is quite good and gets the job done with minimal fuss. Automatic backups of websites and online content makes it very easy to perform restores.

The extensive support for open source applications like Joomla, Geeklog, typo3, Drupal, Mambo and for live help functionality, CSLH, give web.com hosting services an edge over the competition.

There are hundreds of new domain extensions available at web.com web hosting and domain management services. It is usually recommended to get short, memorable domain names and getting multiple extensions for a brand name is also often a good idea.

The domain locking facility offered by Web.com helps to prevent other people from getting access to any unclaimed domain name that you want. Web.com also offers complete DNS control for advanced users.

Web.com Reviews on SSL Certificates Plan

SSL (Secure Server Layer) encryption on customer data and transactions boosts Google rankings and builds customer trust, which is vital for any small business. SSL Certification is a digital signature installed on a server where the website is hosted.

Web.com hosting offers this invaluable security service at USD 24 per year, adding substantial value to the security and trustworthiness to any customer’s website which is hosted on their servers.

DIY websites are often the best idea for small businesses and more and more people are coming to believe the same thing. After all, who knows your business better than you do? Nowadays it’s not very difficult to make a website if you know HTML and PHP.

Making your own website has never been easier than it is on web.com. With access to hundreds of pre-built templates and detailed step by step instructions, you will sail through the process. Complete control over the content is a big plus. However, introducing WYSIWYG (What You See Is What You Get) would be a very good addition and this may bother people who aren’t familiar with HTML.

The professional custom website design plan deserves all the praise it gets. Exclusive photos and copy, along with monthly updates and tracking tools make it one of the best around. And it’s free!

Creating a mobile site is perhaps the most momentous decision for any business. It’s a fierce but lucrative field. For only USD 1 per month, a mobile website is created based upon the existing website and then mobile specific features are tweaked.

The lack of a VPS service is keenly felt for anyone seeking a complete package from web.com.

Web.com Reviews on WordPress Hosting

WordPress is perhaps the most versatile tool for web development and small businesses who want a website will definitely turn toward it. This platform is wonderfully well integrated and compatible with Web.com hosting and the results are quite apparent in the marvellous quality of websites hosted on web.com.

WordPress integration comes in Essential, Professional and Premium versions and all are quite competitively priced. The one-click WordPress installer is absolutely brilliant and quite a boon for first-timers. The control panel is also user friendly.

Web.com Reviews on Support and Customer Service

For any and all hosting issues customers can contact the support team via phone and get instant and effective response. However, this is a problem for customers who aren’t based in USA.

For local people, the waiting time is usually less than a minute, which is quite good by industry standards. It has been widely reviewed that the email support is an antithesis of the phone support. Emails are mostly answered by bots and request a phone call to get proper help.

The knowledge base contains in depth articles on common issues worked out by the technical team and is usually sufficient to deal with problems.

The money back guarantee is a hassle, to say the least. It’s very difficult to get money back if you aren’t satisfied and that involves lots of unnecessary steps that become irritating. The lack of live chat support has also disturbed some reviewers.

Web.com Reviews on Uptime Performance and Server Status

Web.com guarantees 99.9% uptime and it uses multiple data centres, all of them equipped with high performance servers and Fibre optic cables for elevated status. There’s round the clock security and technicians monitor any dysfunction in the network.

Websites run stably and securely. The service is reliable and meets its stated goal of 99.9% uptime. However, in terms of hosting speed, the performance is indeed down and the response time is unusually long.

Good and Bad of Web.com

Good

• Competitive pricing
• Good uptime
• Website builder is robust
• Seamless WordPress integration
• Competent technical support

Bad

• No VPS
• No live chat during support calls
• Slow speed

Summary of Web.com

In conclusion, this hosting service has a firmly neutral outlook. On one hand, it’s trustworthy and reliable but the slow speed and lack of live chat is no doubt frustrating for many webmasters. Therefore, Web.com hosting services deserves a neutral review.

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