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DigitalOcean is a cloud infrastructure provider which allows you to have virtual private servers, storage, and networking for any and all users. Multiple companies worldwide use their services to create, deploy, and manage their cloud infrastructure.
However, while these services are a great help to various users around the world, many people have faced a locked DigitalOcean account with no idea how to proceed. You should know that while their services help create and maintain your cloud, DigitalOcean has some strict Terms of Service that must be adhered to.
Nevertheless, if you have a locked DigitalOcean account, there are a number of ways you fix the issue and get your account back. Read on to find out!
Why Does A DigitalOcean Account Get Locked?
Due to some security breaches in the February of 2017, DigitalOcean has updated its Terms of Service and its security system to be much more strict and safer, respectively. The website now requires complete cooperation from the user in order to maintain its integrity.
These changes include a more strict payment policy where you need to link a bank account to your DigitalOcean account, with them having the right to charge you for their services. If any such term is not satisfied by the user, DigitalOcean retains the complete rights to lock your account until their TOS is satisfied.
That said, if you find your DigitalOcean account to be banned, there are a few possible reasons:
- You violated the Terms of Service for your account, which has led to your account being banned by the DigitalOcean team.
- You have not verified your account and are trying to log in anyway.
- There has been a connection error while connecting to your account.
Fortunately, all these problems can be fixed if you know how to.
Finding Out What Locked Your DigitalOcean Account
In order to solve the issue, we will first need to verify why DigitialOcean banned your account. Fortunately, the DigitalOcean Support team has made this incredibly easy to do. Whenever you are faced with an error in your account, a ‘ticket’ is generated for that error and displayed on your screen.
A ticket is a straightforward interrupt generated by the system showing the issue your account faces. While this ticket can often be self-explanatory by simply stating the issue occurring in your account, you can dive into details by copying and pasting it on Google.
This will show you details about the problem you are facing and clear any ambiguities.
How to Unlock Your DigitalOcean Account Locked
Once you are certain of why your account has been locked, we can work up a solution. Here is a list of the things you can do to get your account unlocked after you’ve found out why it was banned in the first place:
- Violated The Terms Of Service
If you, in any way, violated the Terms of Service for your DigitialOcean account, which includes but is not limited to failing to link your bank account, backing out of payment, or using the account for fraudulent activity, you will need to contact the Support team of DigitalOcean.
As such, you should tell their team exactly what happened and request that your account be restored. The Support team will then look into the issue and restore your account within a few moments if they see this as a mistake. Otherwise, you may have to wait for your ban to expire or create a new account.
- Did Not Verify Your Account
This issue is faced by people who have just built an account on DigitalOcean and are trying to log in. In such a case, your account will remain locked unless you open up the email your provided for the account and verify that the account is authentic.
Once you do so, your DigitalOcean account should instantly be unlocked, and you’ll be able to log in without any issues.
- Connection Error
If your ticket shows a connection error when logging in, there is no need to contact the Support team. This means that there’s a problem with your device’s internet, and rebooting your modem to reset the connection usually does the job.
After you’ve rebooted, refresh the page and give it another go at logging into your account. If you are still faced with the same issue, you can try switching devices or waiting a while before attempting to log in again. You can also try contacting your ISP if the problem persists.
Final Thoughts
Having your DigitalOcean account locked can be extremely frustrating, especially if you are using it to manage a large project.
However, the issue can be solved pretty quickly with the help of the DigitalOcean Support team and some minor steps. We hope our short guide allowed you to identify why your account’s locked and what’s the relevant fix for it!
