Cloudways Reviews 2017, WordPress Hosting and Customer Support

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Last Updated - September 28, 2017
Cloudways Reviews Logo
  • Editor Rating
  • Rated 4.5 stars
$5/month
  • 90%

  • Cloudways
  • Reviewed by:
  • Published on:
  • Last modified: September 28, 2017
  • Speed
    Editor: 91%
  • Uptime
    Editor: 91%
  • Pricing
    Editor: 80%
  • Support
    Editor: 96%

What is Cloudways Hosting?

Cloudways is not a new player in the web hosting business. However, with a newly launched logo and overhauled interface, the company is looking to break new ground with users. Cloudways differentiates itself from other competitors in that all of its hosting offerings are cloud-based.

The company exclusively offers cloud hosting as VPS and says so in the company motto: “Managed Cloud Hosting for Everyone.” While there are plenty of web hosting services providers in the market, they usually tack on cloud hosting as an afterthought. Many hosting service providers do not have budget cloud hosting plans, they fall firmly within a level where only business and enterprise users can afford them.

However, cloud hosting is getting more and more popular these days and prices are being driven down. Cloud Virtual Private Server systems, better known as Cloud Hosting offers many compelling advantages over conventional hosting systems. So does Cloudways make a compelling case? Read this Cloudways review to find out!

Cloudways Homepage
Cloudways Homepage
Details 
Founded2011
Server Location
  • North/South America
  • Europe
  • Asia/Pacific
  • Australia
Services
  • Cloud Hosting
  • Magneto Hosting
  • WordPress Hosting
  • WooCommerce Hosting
  • Drupal Hosting
  • Joomla Hosting
  • Prestashop Hosting
  • Laravel Hosting
  • PHP Hosting
  • Othe Services
Unlimited WebsiteAvailable
Unlimited Storage and BandwidthLimited Storage and Limited Bandwidth Available with Hosting Plan
Domain HostingNo
Linux HostingYes
Windows HostingNo
WordPress Optimized
JoomlaOptimized
DrupalOptimized
Magento Optimized
PHP HostingYes
e-Commerce HostingOptimized
Email HostingNo
SSL SupportLet’s Encrypt Free SSL Certificates Available with all Hosting Plan
Dedicated IPYes Available with Dedicated Servers
Free Site MigrationYes
Free DomainNo
Domain Privacy ProtectedNo
Money Back Guarantee30 Days
24/7 Support
  • Phone Call
  • Live Chat
  • E-mail
  • Ticket Support
Control PanelOwn Platform and Console
One-Click InstallationYes, Available
Website BuilderNo
Automated BackupAvailable
Content Delivery Network (CDN)No
Security Features
  • Malware Protection
  • Firewall Protection
  • SSL Certificates
Payment Methods
  • Visa
  • MasterCard
  • American Express
  • PayPal
Endurance International Group Network (EIG)No
Social Profile

Cloudways Reviews on Cloud Hosting Plans and Services

Cloudways definitely brings its own spin to the cloud hosting business. Very few service providers have offered this level of variety and customization in choosing a cloud hosting plan. Cloudways offers five cloud hosting platforms to choose from: DigitalOcean, VULTR, Amazon Web Services, Google Cloud Platform Live, and Kyup.

You can choose from these five providers depending on various factors, such as the location of their data centers and the physical distance between the servers and the locality of your intended audience.

Cloudways Hosting Platform
Cloudways Hosting Platform

Cloudways offers a different type of hosting plans, each plan being further extendable if needed. The DigitalOcean based hosting plan offers 512 MB of RAM, 20 GB of storage, 1 TB of bandwidth and a single core processor at USD 0.01 per hour. USD 0.02 per hour gets you 1 GB of RAM, 30 GB of storage, 2 TB of bandwidth with a single core CPU.

The hosting plans offered by different vendors cost differently. All these plans come with 24×7 customer support, 1 free site migration and no limit on the number of applications that can be installed. In addition to these, Cloudways also supports one-click installation for many web apps, such as PHP, WordPress, WooCommerce, etc.

Cloudways Hosting Plan
Cloudways Hosting Plan

Along with providing you the freedom to choose the vendor of your cloud hosting infrastructure, you can also opt for pay as you go plans, allowing you not to worry about your site going over prescribed limits and being knocked offline. There is also the CloudwaysBot that automatically optimizes and performs maintenance on your installed applications and also tracks performance.

As you can see below, CloudwaysBot sent a notification to inform that my WordPress is not up to date. This can be useful to get noticed if there is a new version available.

CloudwaysBot
CloudwaysBot

Cloudways security is robust, with multiple layers of network protection, fast and automatic installation of updates. Finally, because Cloudways does not charge per install, you can host any number of websites you want on your server.

Cloudways Reviews on WordPress Hosting

Cloudways has highly customized its WordPress offerings to ensure that WordPress hosted projects run as smoothly as virtually possible. Integrating Git is extremely easy, allowing for fast updates and collaborations. With no limit on the number of staging URLs or WordPress installs, users can use up the full potential of the server resources they buy.

Installing WordPress on Cloudways is extremely easy. You only need to select the version of WordPress you want to install, name your WordPress app, and add the application. WordPress installation is done with just a few steps.

Cloudways WordPress Installation
Cloudways WordPress Installation

For advanced network admins, Cloudways WordPress comes with WP-CLI pre-installed so you need not worry about configuring the UI. Your data is backed up automatically and with customized technical support with a dedicated team of engineers devoted solely to WordPress users and issues, the Cloudways offering is certainly one of the most well-rounded products on the market today.

Website migration is free, and the control panel and console have been customized so that new users and novices feel at home controlling the site and do not get intimidated by advanced options or clunky UI.

Cloudways WordPress
Cloudways WordPress

Cloudways Reviews on Support and Customer Service

Cloudwaysoffers 24×7 technical support throughout the year to ensure that no customer’s complaint goes unheeded. The support staff is well trained and very professional. In case you need help to configure some aspect of your website, or you have run into some issues with billing, you need only contact the customer service system via telephone, Live Chat or e-mail.

A ticketing system ensures that your problem is attended to as soon as possible. I have tried their customer support by myself, below are my experience with the Cloudways Sale Support.

Trial #1 Excellent Live Chat Support

In order to clarify some questions with them, I contacted their support through Live Chat. Cloudways has effective and efficient Live Chat support. They almost provided instant response and I got entertained within 1.45 seconds. This was pretty amazing. The support staff was able to answer all my questions professionally.

I asked some questions regarding WordPress optimized hosting, renewal prices, and domain registration service. From their support, I was informed that Cloudways does not provide domain registration service. However, they can help you to map your third-party hosted domain to their server easily. Overall I would say their support is excellent and impressive.

Cloudways Support
Cloudways Support

Trial #2 Prodigious Live Chat Support

I am fully satisfied with the customer support of Cloudways as I have checked their live chat support a few months back. Again I contacted their support via live chat as I had some more queries regarding their plans. I was amazed to get a quick response from one of their representative within just 01.49 seconds.

The person who talked with me was Ahsan and he had complete knowledge about their company’s hosting plans as well other questions like CDN, Security Features, SSL, Website Transfer and so on. I appreciate Cloudways customer support services which they provide to non-customers as well. Because of his positive attitude and detailed knowledge about hosting plans, I rated him 9/10.

Cloudways Live Chat Support
Cloudways Live Chat Support

My full conversation with Cloudways customer support is given below:

Ahsan: Hello! Welcome to Cloudways! How can I assist you today?

Mike Lee: My name is Mike Lee and I have few questions about the Cloudways hosting services.

Ahsan: Sure, please.

Mike Lee: Is Cloudways Hosting provides free SSL service? How about paid SSL solutions? 

Ahsan: Yes. For further details and guidance on how to install a new Let’s Encrypt SSL Certificate on your server kindly read the following KB:

How to Install a Let’s Encrypt Certificate for My Application

Ahsan: That’s was free and you can also use any third party custom SSL too.

Ahsan: Please note that Cloudways doesn’t sell SSL certificates. In this KB we explain the whole process, from requesting to installing the SSL certificate: 

How Can I Get an SSL Certificate for My Application?

Ahsan: If you already have an SSL certificate for your website and you just want to install
it, follow this KB:

How to Install Your Own SSL Certificate on an Application

Mike Lee: Alright. How about Domain Privacy Protected Service? I

Ahsan: We do not have this feature as we are not providing the domain’s registrar but you can use CloudFlare for this.

Mike Lee: That means your company does not provide domain hosting?

Ahsan: Yes, we don’t in order to make the site live from Cloudways you would update A records

A Record:
• There is no need to update nameservers just point your domain to Cloudways server IP by updating the A records 

How Do I Take My Website Live from Cloudways?

Mike Lee: Noted. Is Cloudways Hosting offers Dedicated IP solution?

Ahsan: We are providing dedicated servers along with their dedicated IP.

Mike Lee: Cost per IP?

Ahsan: We are charging as per plans To find more about pricing, please visit: 

https://www.cloudways.com/en/pricing.php

Mike Lee: Is there any Free Site Migration Service Available?

Ahsan: First managed migration for each account is free. If you want us to do additional migrations for you, then there is a per migration fee depending on the application. You can check it out here: 

https://www.cloudways.com/en/free-website-migration-service.php

Ahsan: Is there anything else I can help you with?

Mike Lee: Yes. Does Cloudways support Linux Hosting or Windows Hosting? If yes, through what type of control panel? Is it cPanel, Plesk or any other?

Ahsan: We have only Linux (Debian 8 0 based servers and we are providing managed support for all server-level issues)

Ahsan: We have our own platform and console/

Mike Lee: And what about cPanel?

Ahsan: We do not have cPanel here.

Ahsan: We have our own platform and console

Mike Lee: Noted. Any web hosting plan that supports unlimited website?

Ahsan: You can host unlimited sites here at Cloudways.

Mike Lee: Great. Is Cloudways Hosting is a part of Endurance International Group(EIG)?

Ahsan: No, it is not.

Mike Lee: Does Cloudways offer a Content Delivery Network (CDN)?

Ahsan: Currently not, but we are going to take this feature live soon in coming 30 days.

Mike Lee: That would be great. Any Website Builder tool offered?

Ahsan: No, Cloudways mainly focus on server-side things.

Mike Lee: Got it. What platform is the Cloudways hosting using to support One-Click installation? Softaculous?

Ahsan: Cloudways has its own platform.We have built it in-house and we are not using any third party platform.

Mike Lee: What are the security features that Cloudways offers?

Ahsan: Each deployed server has its own firewall and all your applications are also behind the same firewall with very tight controls. Additionally, we regularly patch the servers that host your applications and we minimize the number of services open to the Internet (minimal attack surface).

Ahsan: To continuous protection of your application(s), we have partnered with Sucuri to offer you their services (that includes malware cleaning and monitoring) at a discounted price.

Ahsan: We have created two KB’s related to this:

How to Set Up Sucuri Antivirus (Website Monitoring) on Cloudways

How to Set Up Sucuri Web Application Firewall (WAF) on Cloudways

Mike Lee: What about DDoS protection?

Ahsan: We suggest to have CloudFlare or Sucuri.

Mike Lee: Do you offer Cloudflare free or paid?

Ahsan: We do not offer.We recommend.

Mike Lee: Noted. Thank you Ahsan for answering my all queries

Mike Lee: Have a good day

Ahsan: We appreciate if you please rate your overall chat experience with us today by filling the form after closing the chat 🙂

Ahsan: Thank you for chatting with us today. We wish you a very pleasant day. Goodbye !

Mike Lee: Sure!

Cloudways Reviews on Uptime Performance and Server Status

Uptime Stats

As a cloud hosting company, Cloudways has commendable statistics when it comes to sustained server performance and reliability. Server uptime is consistently maintained with very few instances of services been down or working at reduced speed. Maintaining good status is definitely a plus for the Cloudways team.

Cloudways Uptime Chart
Cloudways Uptime Chart

Uptime Stats – Target: 99.90%

September 2017 – 100%

August 2017 – 100%

July 2017 – 99.99%

June 2017 – 100%

May 2017 – 100%

April 2017 – 100%

March 2017 – 99.97%

February 2017 – 99.99%

January 2017 – 100%

December 2016 – 100%

Cloudways Uptime Stats
Cloudways Uptime Stats

Cloudways hosting company doesn’t claim any specific target for their uptime so I decided to check their uptime stats by using industry standard uptime which is 99.90%. For this purpose, I gathered the uptime data of this company for the last 10 months from December 2016 to September 2017.

I was astonished to see that in all 10 months Cloudways achieved the industry standard target. This company is providing a remarkable uptime performance as shown in the image which is attached above. The overall average of Cloudways hosting is 99.995% which is extraordinary.

Note: I will keep updating the uptime stats of Cloudways so bookmark this site for future updates.

Server Response Test Speed

After seeing the amazing response of Cloudways uptime performance, I planned to test the server response speed of the company just to assure myself that both their uptime stats and customer support are outstanding. I am happy to tell that they have prodigious server response speed as well. As all of us know that server speed of a website is very important when it comes to buying a hosting.

I tested one of the site’s speed which is hosted by Cloudways through 8 diverse localities. This company offers an outstanding server response speed as you can see in the image attached below. The speed of Cloudways comes out with a brilliant rating of A+.

Cloudways Server Speed
Cloudways Server Speed

Cloudways Server Monitoring

Cloudways has a built-in server monitoring dashboard for users to monitor the server performance. You can check various aspects of your server, like CPU, free disk, bandwidth usage, hit rate, etc. This can be very useful for monitoring purpose. With the data and statistics provided, you are always informed about the performance of the server.

Cloudways Server Monitoring
Cloudways Server Monitoring

Good and Bad of Cloudways

Good

  • Excellent performance
  • Customizable plans allow versatility and choice
  • Choice of cloud host is essential
  • Customer service is exemplary
  • Strong server security and reliability
  • Great uptime performance and server response speed

Bad

  • Do not provide domain registration service
  • Pay as you go system can lead to excessive bills if traffic increases unexpectedly

Summary of Cloudways

Cloudways offers compelling reasons to ditch conventional hosting for good and move to cloud hosting. As more competitors start offering VPS and cloud hosting services for budget users, prices will come down, and we’ll see more development in this field. Cloud hosting offers great performance and the slight increase in expense is well worth it. For now, Cloudways receives a strong recommendation.

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Criteria
  • Speed
    Editor: 98%
  • Uptime
    Editor: 98%
  • Pricing
    Editor: 95%
  • Support
    Editor: 99%
  • Speed
    Editor: 91%
  • Uptime
    Editor: 91%
  • Pricing
    Editor: 80%
  • Support
    Editor: 96%
  • Speed
    Editor: 92%
  • Uptime
    Editor: 93%
  • Pricing
    Editor: 93%
  • Support
    Editor: 87%

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