Cloudways Reviews 2017, WordPress Hosting and Customer Support

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Last Updated - April 5, 2017
Cloudways Reviews Logo
  • Editor Rating
  • Rated 4.5 stars
$5/month
  • 90%

  • Cloudways
  • Reviewed by:
  • Published on:
  • Last modified: April 5, 2017
  • Speed
    Editor: 91%
  • Uptime
    Editor: 91%
  • Pricing
    Editor: 84%
  • Support
    Editor: 96%

What is Cloudways Hosting?

Cloudways is not a new player in the web hosting business. However, with a newly launched logo and overhauled interface, the company is looking to break new ground with users. Cloudways differentiates itself from other competitors in that all of its hosting offerings are cloud-based. The company exclusively offers cloud hosting as VPS and says so in the company motto: “Managed Cloud Hosting for Everyone.” While there are plenty of web hosting services providers in the market, they usually tack on cloud hosting as an afterthought.

Many hosting service providers do not have budget cloud hosting plans, they fall firmly within a level where only business and enterprise users can afford them. However, cloud hosting is getting more and more popular these days and prices are being driven down. Cloud Virtual Private Server systems, better known as Cloud Hosting offer many compelling advantages over conventional hosting systems. So does Cloudways make a compelling case? Read this Cloudways review to find out!

Cloudways Homepage
Cloudways Homepage

Cloudways Reviews on Cloud Hosting Plans and Services

Cloudways definitely brings its own spin to the cloud hosting business. There is very less service provider has offered this level of variety and customization in choosing a cloud hosting plan. Cloudways offers five cloud hosting platforms to choose from: DigitalOcean, VULTR, Amazon Web Services, Google Cloud Platform Live, and Kyup. You can choose from these five providers depending on various factors, such as the location of their data centers and the physical distance between the servers and the locality of your intended audience.

Cloudways Hosting Platform
Cloudways Hosting Platform

Cloudways offers a different type of hosting plans, each plan being further extendable if needed. The DigitalOcean based hosting plan offers 512 MB of RAM, 20 GB of storage, 1 TB of bandwidth and a single core processor at USD 5 per month. USD 15 per month gets you 1 GB of RAM, 30 GB of storage, 2 TB of bandwidth with a single core CPU. The hosting plans offered by different vendors cost differently. All these plans come with 24×7 customer support, 1 free site migration and no limit on the number of applications that can be installed. In addition to these, Cloudways also supports one click installation for many web apps, such as PHP, WordPress, WooCommerce, etc.

Cloudways Hosting Plan
Cloudways Hosting Plan

Along with providing you the freedom to choose the vendor of your cloud hosting infrastructure, you can also opt for pay as you go plans, allowing you not to worry about your site going over prescribed limits and being knocked offline. There is also the CloudwaysBot that automatically optimizes and performs maintenance on your installed applications and also tracks performance. As you can see below, CloudwaysBot sent a notification to inform that my WordPress is not up to date. This can be useful to get noticed if there is a new version available.

CloudwaysBot
CloudwaysBot

Cloudways security is robust, with multiple layers of network protection, fast and automatic installation of updates. Finally, because Cloudways does not charge per install, you can host any number of websites you want on your server.

Cloudways Reviews on WordPress Hosting

Cloudways has highly customized its WordPress offerings to ensure that WordPress hosted projects run as smoothly as virtually possible. Integrating Git is extremely easy, allowing for fast updates and collaborations. With no limit on the number of staging URLs or WordPress installs, users can use up the full potential of the server resources they buy. Installing WordPress on Cloudways is extremely easy. You only need to select the version of WordPress you want to install, name your WordPress app, and add the application. WordPress installation is done with just a few steps.

Cloudways WordPress Installation
Cloudways WordPress Installation

For advanced network admins, Cloudways WordPress comes with WP-CLI pre-installed so you need not worry about configuring the UI. Your data is backed up automatically and with customized technical support with a dedicated team of engineers devoted solely to WordPress users and issues, the Cloudways offering is certainly one of the most well-rounded products on the market today. Website migration is free, and the control panel and console have been customized so that new users and novices feel at home controlling the site and do not get intimidated by advanced options or clunky UI.

Cloudways WordPress
Cloudways WordPress

Cloudways Reviews on Support and Customer Service

Cloudways offers 24×7 technical support throughout the year to ensure that no customer complaint goes unheeded. The support staff is well trained and very professional. In case you need help to configure some aspect of your website, or you have run into some issues with billing, you need only contact the customer service system via telephone, Live Chat or e-mail. A ticketing system ensures that your problem is attended to as soon as possible. I have tried their customer support by myself, below is my experience with the Cloudways Sale Support.

Trial #1 Excellent Live Chat Support From Cloudways

In order to clarify some questions with them, I contacted their support through Live Chat. Cloudways has effective and efficient Live Chat support. They almost provided instant response and I got entertained within 1.45 seconds. This was pretty amazing.

The support staff was able to answer all my questions professionally. I asked some questions regarding WordPress optimized hosting, renewal prices and domain registration service. From their support, I was informed that Cloudways does not provide domain registration service. However, they can help you to map your third party hosted domain to their server easily. Overall I would say their support is excellent and impressive.

Cloudways Support
Cloudways Support

Cloudways Reviews on Uptime Performance and Server Status

As a cloud hosting company, Cloudways has commendable statistics when it comes to sustained server performance and reliability. Server uptime is consistently maintained with very few instances of services been down or working at reduced speed. Maintaining good status is definitely a plus for the Cloudways team.

Cloudways Server Monitoring

Cloudways has a built-in server monitoring dashboard for users to monitor the server performance. You can check various aspect of your server, like CPU, free disk, bandwidth usage, hit rate, etc. This can be very useful for monitoring purpose. With the data and statistics provided, you are always informed about the performance of the server.

Cloudways Server Monitoring
Cloudways Server Monitoring

Good and Bad of Cloudways

Good

  • Excellent performance
  • Customizable plans allow versatility and choice
  • Choice of cloud host is essential
  • Customer service is exemplary
  • Strong server security and reliability

Bad

  • Do not provide domain registration service
  • Pay as you go system can lead to excessive bills if traffic increases unexpectedly

Summary of Cloudways

Cloudways offers compelling reasons to ditch conventional hosting for good and move to cloud hosting. As more competitors start offering VPS and cloud hosting services for budget users, prices will come down, and we’ll see more development in this field. Cloud hosting offers great performance and the slightly increase in expense is well worth it. For now, Cloudways receives a strong recommendation.

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Criteria
  • Speed
    Editor: 98%
  • Uptime
    Editor: 98%
  • Pricing
    Editor: 95%
  • Support
    Editor: 99%
  • Speed
    Editor: 91%
  • Uptime
    Editor: 91%
  • Pricing
    Editor: 84%
  • Support
    Editor: 96%
  • Speed
    Editor: 92%
  • Uptime
    Editor: 93%
  • Pricing
    Editor: 93%
  • Support
    Editor: 87%

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